Mobile Broadband

[Den]

Is there anybody out there who has had a positive outcome from Vodafone Technical Support, upgrades etc ??? Anything????

[BJ]

Hi Den. If you are referring to service received from calling 1555, then you may be waiting some time for a response.  1555  is an embarrassment to VF. However, I personally have had a great response from VF staff on here. You may have to to and fro a little, to get the data they require to resolve your issue, but that is worthwhile. I was very unhappy with my initial VF service, but those technical issues have been resolved and my service now works fine. Good luck. Ben.

[JenniLee]

I've never had to call TS, but have called 1555 in regards to accounts > up/downgrades and have always had a positive outcome (ie: credits applied/waived for it - yay). Yes calls may take 15-30mins, but as I have worked in a call centre for an internet provider that is the standard when you change anything on the account. So that is acceptable according to me.

[Millie]

---

Den wrote:
Is there anybody out there who has had a positive outcome from Vodafone Technical Support, upgrades etc ??? Anything????

---

Hi Den, 

I can see that we have discussed your issue here - is there anything else that you would like help with or would you like more information on the issue you raised in the other thread?

Thanks

Millie