Mobile Broadband

[CorrieB]

Eveing.

As i type this i am needing to tether my iPhone as the Pocket Wifi 2 I have whilst obviously with Vodafone will not even load the pages i need to type this. So.. fustrated... yes.

In saying this, giving Vodafone the 'benefit of the doubt' that it could be a case of its me and not them, i'll hold any judgement thus far.

OK. Originally a three customer. Was running a HUAWEI USB Mobile Broadband Device - E1553. This was connect to a wireless router, and i had up to 8 devices running off it. Although speeds were not great, they were a lot better than what i have now: a Pocket WiFi 2 - E585, on the 'NEW" Vodafone network. I was told on the phone that speeds would dramatically improve, even though i am living in  a section of Geelong that's known for abhorrent internet connection, either wireless or hardwired in. The Vodafone coverage checker states that i am good for 850Mhz indoor/outdoor connection.

My Pocket Wifi 2 states all the time that i am connect to the '3G' network and i have full bars. YET - my download and connection speed is shocking, and... seems to be getting worse.   

So. Before i jump ship to another provider, what can i do to attempt to reseolve these issues? I tried to doing a speed download test at ozspeedtest.com, but i could not load the page. 

Perhaps it being part of the dark side and running ALL Apple Technology but... was never an issue in the past. 

Any advice would be helpful. 

#hopingvodafonecomesthrough

#annoyedwife

[Nick]

Hey Corrie,

CorrieB wrote:

So. Before i jump ship to another provider, what can i do to attempt to reseolve these issues?

I'd definitely like to work with you to see what's going on.

You mentioned that you wrote this post using data tethered from your phone. Is the phone you're tethering from also with Vodafone? Or is it with another carrier?

To help rule out the device as the cause, can you please test your mobile broadband SIM in a different modem or a phone? If you try the SIM in a phone for example, and the data speeds are fine, this would suggest that the Pocket WiFi may have an issue which is preventing you from getting the best possible speeds.

Another thing that will help to narrow down the cause is testing your connection in other locations. Is that possible? I understand it may not always be feasible, but if you can, it would be great if you could give it a go and let me know what happens.

Please let us know how you go. Once we have a bit more information we can work with you from there to find a solution.

Thanks,

Nick

[CorrieB]

Hi Nick. 

Thanks for the prompt reply! 

My iphone is with Optus, not Vodafone.  

I have reset the Pocket Wifi2 device several times and to no avail. I have also placed the SIM in the older model USB Device and that does not work at all. 

I have tested other locations also but this does not seem to work. Inside, outside, near a window, etc... no good. 

I will say i am in Bell Post HIll, in Vic, and as mentioned, shocking area for Internet full stop so it may be i need to go another provider and get hard wired in with a router... 

Thanks. 

[Bruno]

Hi CorrieB,

CorrieB wrote:

I have reset the Pocket Wifi2 device several times and to no avail. I have also placed the SIM in the older model USB Device and that does not work at all. 

I have tested other locations also but this does not seem to work. Inside, outside, near a window, etc... no good. 

I will say i am in Bell Post HIll, in Vic, and as mentioned, shocking area for Internet full stop so it may be i need to go another provider and get hard wired in with a router... 

It sounds like you've tried all of the right steps so far to troubleshoot the issues that you're having with your Pocket WiFi. 

As there is good coverage indicated for your area, the next step is for me to get our network team to investigate this in more detail. I'll need to get some more specific information from you in order to arrange this, so I've sent you a private message with my contact details (you can get to your private messages by clicking here).

Once I've received your email with the information I require, I will be able to get the network team to investigate what is causing this for you so that I can get it resolved as quickly as possible. In the meantime, please let me know if you have any other questions or if there is anything else that I can help you with.

Cheers,

-Bruno.