22-10-2011 11:15 PM
I jusr transfer from 3 to Vodafone and re-signed the new 24 mth contract with your company on the afternoon around 5pm of 14th/Oct/2011, and no one told me the new bill cycle is from 14th to 18th each month, even more, just five days, you guys charged me $517.34 which included that I cannot use the service until afternoon on 15th/Oct. The more frustrating thing is I can not make or receive the phone call in the past few days. I called the customer care so many times, most times, I have to wait long times, even when I finnally get through with one of you people, they did not help me at all, in my case, someone told me there is nothing wrong with the network or my account; someone told me there is some outage and will be fixed by this morning round 1am, but it is not!!!!!!! This morning I got a txt says that I spend $517.34 due to usage not covered by the plan. How did this happed for only 4-5 days??? I checked in my vodafone pages and txt to 1512, none of them show me that I spend over my plan. After so many times calling, someone answered me and told me that the price includ around $300(the exact amount I can not remember but it is not the issue) cancelation fee for my handset with 3 and then, the phone call droped again. Are you joking???? My previous contract with 3 started from 13/Oct/2009, now is Oct 2011!, My contract have already finished, even my contract does not finished, your company also said you would waived the remaining cost and that is the staff did for me when they sigend me for the new contract, they waived $20.9+$57.4 for me. How could the person answered my phone said there is no way to waived my remaining cost and ask me who told me???? Even you can not waived the cost, how could you charged me that much????
At the end, I do not want to say anything anymore, your service is really suck. I am being with 3 since 2005 and two of you are under the same umbrella，how could you do this to the loyalty customer like me. I would like my problem to be fixed or just let me return the phone and cancel my contract, otherwise I would take this issue to TIO or fair trading and refuse to pay any bill from today.
23-10-2011 01:17 AM
I just checked my bank statement, it shows that there is one transaction under the title of "VODAFONE TULLAMARINEAU", what does this mean anyway. How can you withdraw money from my account without my concern??? Even you want to charge me but I have not got any bill until now, and I can not find it in my vodafone page either. As normal, my bill cycle ended on 18th, how could you charge me on 22th? Another four days??? Just like you charge me $517.34 for 4 days connection?????
23-10-2011 11:02 AM
Finally getting through the customer care and talked with one person from technical department, he told me is because the network upgrading, he said will give me 25% compensation to cover my cost for can not using the service. But since I can not using the service to make or get any phone call at the most time, why should I keep the contract even I get 25% off for next 3 month? If the staff told me that most of the time I can not use the phone and it is only a shiny brick, I will definitely choose another company, I am sure they would happier take one loyalty customer like me. BTW, after I read lots of post here, I am really disappoint about what you treat me, many people said they get email or call from vodafone to ask them to transfer their service to vodafone since their contract finished or nearly finnish. How can I never get this? Well, looks I am a tinny customer, and is nothing to you. It is my bad to still join you company so you can continue treat me like a dirt.
23-10-2011 08:51 PM
As the Help and Support Team have duties apart from responding to queries on the forum it may be more than 24 hours before you get a response to your original post, especially with the number of posts that have come in over the past few days.
Please note also, that posts are responded to in the order the are posted. "Bumping" the original message can make threads difficult to follow. Posting the same content in two places has the same effect, how will people know where to reply?
Please be patient, the team WILL respond.
26-10-2011 02:06 PM
Thank you for posting your concerns on the community and I apologise for the delay responding. It is extremely disappointing to hear this is the service you have so far received and I would love to assist you with this.
So I am able to assist you further, I require personal information to access your account. I have sent you a Private Message with our email contact details for you to forward these details through to.
Please note that I am unable to to provide support through PM and will wait for your email.