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i need advice and help

Occasional Poster
stavros88
Posts: 6
Registered: ‎12-03-2012
Accepted Solution

i need advice and help

by Occasional Poster
Message 1 of 10 (636 Views)
Hello there,im curently on a 79$ infinite plan and i want to activate a talk international pack so how can i exactly do this??
Problem Solver
Peter
Posts: 1,085
Registered: ‎23-03-2011

Re: i need advice and help

[ Edited ]
by Problem Solver
Message 2 of 10 (532 Views)

Hi Stavros - here's information about Talk International packs. There are $10 and $15 plans.

 

http://www.vodafone.com.au/personal/services/idd/talk-international/index.htm

 

How to get it

  1. Select the Vodafone Central icon on your mobile
  2. Go to the My Vodafone tab on the top of the page
  3. Select Value Packs then go to Talk International packs

talk-intnl

Occasional Poster
stavros88
Posts: 6
Registered: ‎12-03-2012

Re: i need advice and help

by Occasional Poster
Message 3 of 10 (516 Views)
Hi Peter thank you for you replay but the thing is when i go to the my vodafone tab the is no were to find the value packs section,thanks
Problem Solver
Peter
Posts: 1,085
Registered: ‎23-03-2011

Re: i need advice and help

by Problem Solver
Message 4 of 10 (513 Views)

Hi Stavros - which phone do you have?  Some users have had a problem with these data packs, usually because of an outdate APN.  The correct one is live.vodafone.com .  Can you check this?  If not, let me know which handset you're using and we'll go from there.

 

Occasional Poster
stavros88
Posts: 6
Registered: ‎12-03-2012

Re: i need advice and help

by Occasional Poster
Message 5 of 10 (507 Views)
Hey Peter,im using the samsung galaxy s ii and probably thats the problem,waiting for you replay cheers.
Occasional Poster
stavros88
Posts: 6
Registered: ‎12-03-2012

Re: i need advice and help

by Occasional Poster
Message 6 of 10 (503 Views)
And by the way i cant even log in from the live.vodafone.com with my correct password.
Problem Solver
Peter
Posts: 1,085
Registered: ‎23-03-2011

Re: i need advice and help

by Problem Solver
Message 7 of 10 (490 Views)

OK, some people have recently had problems adding data packs; this is on Vodafone's side.  Assuming that's all OK, you can also try resetting the various wap & internet values via the OTA (over the air) page.  Select your phone, fill in the boxes and the settings are sent to your phone.

 

Here's the page:  http://www.vodafone.com.au/help/devices/ota-settings/

 

And here's what the menu looks like when you get there:

 

galaxy.png

 

Occasional Poster
stavros88
Posts: 6
Registered: ‎12-03-2012

Re: i need advice and help

by Occasional Poster
Message 8 of 10 (482 Views)
Seriously just cant figure it out,so unhappy with vodafone
Occasional Poster
stavros88
Posts: 6
Registered: ‎12-03-2012

Re: i need advice and help

by Occasional Poster
Message 9 of 10 (476 Views)
Problem solved just got an email from a Vodafone tequnic.
Help and Support
Kirsty
Posts: 3,001
Registered: ‎24-02-2011

Re: i need advice and help

by Help and Support Help and Support
Message 10 of 10 (448 Views)

Hi stavros88,

 

You and Peter have run through some great troubleshooting in this thread - it's great to see! Did Peter's advice help to resolve the issue? What steps did you take to be able to add the data pack to your account using your Samsung Galaxy S II? If you could post step by step instructions for the resolution, that would be a great help to anyone else facing the same issue.

 

Thanks!

Kirsty.

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