Contract

[itsmoe]

What a machine you are zabzab I think I averged 75-85 words per minute last time I checked. I guess my English isn't as good as you mister, but will definitely start training on my typing skills =P

Ticcer, I reckon, call them up and get the Galaxy Nexus as it is on the $29 plan as well. They should be a little considerate and allow the swap, what you can do is, ask them to authorize the swap in a Vodafone store, just take the Galaxy W and get it swapped over for the Galaxy Nexus. I think the whole thing is a misunderstanding and you seem very nice about it which is a positive and the shoud appreciate that.

I dunno man, one of the guys will respond to you sometime soon and advise you further. =]

[zabzabcanfly69]

yea i work at a keyboard for like the better part of the day... so yea touch type and speed type to the max.. lol.. and yes I'm with Moe....

[itsmoe]

That's what I do, I type all day long but its pretty much the same thing over and over again which kinda gets boring. But since English isn't my first language it does make it a little harder for me to type as fast.

Have you realized that we always get off topic one way or another?lol

[Bruno]

Hi Ticcer,

---

Ticcer wrote:

VF tried to call me a couple of weeks ago, after all the above was sorted out.  I missed that call, but they tried again on Monday with success.

The call was to follow up on the comments I'd made as well as gain further insight as to how satisfied I was with the process.  The call was marred by terrible call quality, from my home office, 9 km south of brisbane CBD.

Anyway.  The nice man in India for whatever reason, offered me a new handset at no charge, and explained it would be on the 2100 band network...  LTE?, I enquired.  Yes. WOW!

Thanks for taking the time to post feedback about your experience.  You've raised some important points about and I will make sure that what you've shared about your experience get to the right people.

At present our 2100 network band is not currently an LTE service, it is a standard 3G frequency. I'm truly sorry that you were given incorrect information and a false expectation of the performance of our 2100 band. 

Ticcer wrote:

Maybe it was the bad call quality, but I honestly thought the man said he would be sending out a Samsung Galaxy S3.

My first thought was one of a stunned mullet.  I didn't know what to say, but thanked the man, emphatically.  WOW!

Fast forward to a couple of hours ago.  The courier arrives at my front door with a package.  "It's from Vodafone, I think.", he says.

I opened the box to see another box with 'Samsung Galaxy W wonder' written on it.  Not a handset I'd beed aware of up until now.

The complimentary 'Galaxy W' MAY in some ways be comparable to my Nexus S, and even better in other ways, but it falls grossly short of meeting the requirements I look for when choosing a handset.  Number 1 requirement for me is vanilla Android, that gets updated when Google themselves push out the updates, and is an OS that isn't loaded with an OEM's interpretation of what THEY think the Android experience should be.  Number 2 requirement is the largest screen I can get with vanilla Android, without having to void warranty by rooting the phone and using a Modified OS.

What began as a very well intentioned and very appreciated gesture towards showing support for a customer, ended with a Bleh! sounding thud.

The complimentary handset wasn't a necessary gesture.  I was and am still happy with the outcome of Vodafone's probe into my experience and the resolution now in place.  But if you're going to offer things like complimentary handsets, at least go to the trouble of finding out what the customer requirements are before going to the trouble and expense of shipping handsets, that ultimately have no value or use, in the eyes of the customer you are trying to service.  It has the power to turn a very professionally handled problem into a disappointing anti-climax....  which is kind of how I feel now.

What do I do with this Galaxy W??  Give it to my girlfriend?  Send it back?  Can you exchange for a Galaxy Nexus under the same terms?

I can certainly appreciate where you're coming from, the purpose of a handset is to do what you need/want it to. I'd really like to look into the conversation that you had with the agent over the phone and see what I can do to get this resolved for you.

I'll need to get some more specific information to look into this for you, so I've sent you my contact details in a private message here. Once I've received your email, I can look at the conversation notes to see exactly what you were offered and I can look at what can be done get this sorted out.

In the meantime, please let me know if you have any other questions or if there is anything else that I can help you with.

Cheers,

-Bruno.

[Ticcer]

Thanks Bruno.  Email sent.

Cheers,

Ticcer