15-11-2011 03:11 AM
16-11-2011 09:40 AM
I'm using the $49 cap plan. I've been using the plan since early march this year. I'm currently using iPhone ever since I got my plan. As for this month, the data exceeded when it's not even through half of the month and it states that I'm charged for 7 hours data within a day. For your info, I rarely use Facebook chat.
Thanks for posting back as I'd really like to get to the bottom of this for you and turn what has been a negative experience for you around.
You have mentioned in a previous post that access some school portal. Is this via WiFi or using your 3G connection? And you've also mentioned that you view some YouTube videos. How often would you use your 3G connection? YouTube can stream a lot of data very quickly so it's best to check that you are on a WiFi connection when you go to view the video or if you do view it on a normal connection that you check the amount that has been downloaded.
When is your next bill due to be generated and how much have you gone over this month?
I'm sure we can fix this for you and it may be a bit of a journey but I'm sure we'll get to the destination.
16-11-2011 08:55 PM
17-11-2011 08:00 PM
I'm using roughly the same usage as all the previous months. I did use 3G to access school portal and YouTube but it had been perfectly fine the past few months.
As Dana said YouTube can stream a lot of data very quickly and dependant on what you were accessing on the school portal and what type of videos you were watching on YouTube (the quality and length) it could greatly affect your data usage.
If you like we can bar internet access on your account for 24 - 48 hours, this will indicate if there is an issue on our systems or if the usage is correct. Let me know if you would like to do this and I will pass on my contact information.
If this test uncovers that the usage is correct I highly recommend that you keep a track of exactly what you are doing and when so that you can shine a little light on what habits are using more data than you anticipated. Perhaps also having a think about change you may have made to the phone in the last month - any new applications or changes in settings such as iCloud.
There is also a great article on our Blog that provides some tips for staying on top of your data usage.
17-11-2011 08:16 PM
18-11-2011 06:07 PM
If multiple data sessions are opened over a period of time, these data sessions will be collated and reflect as one session on your bill. This makes viewing your bill easier and will help reduce paper use for those who choose paper billing.
We can certainly have these data issues investigated for you, however, I will require personal information to access your Vodafone account. I have sent you a Private Message with my email contact details for you to forward your details to.
Please note that I am unable to provide support through PM and will wait for your email.
16-02-2012 06:42 PM
2 days ago, I have connected to my home internet service but I was still been charged for more 8 hours internet usage a day!!!!
today, I disabled the wi-fi connection setting, but internet connection/browsing is still working..!!!
, what can I do to stop this usage or at least to decrease it ?
17-02-2012 05:00 PM
I can certainly help you with this, as I understand just how important it is to be able to keep track of your Internet usage.
With your wi-fi connection disabled, your Internet service is still going to work if you have a 3G connection with Vodafone. I suggest you wipe and restore your device. If your not sure how to do this, please let me know your device make and model and I'll help you.
19-02-2012 03:00 PM
thanks you Maddie for your support,
my device is sony ericsson -Xperia ray-model;ST18a
We may not need to head down the factory reset and wipe of your device just yet, but to work out exactly what is happening, I'll need a little more information.
When you say that your service is still using data, are you seeing this increase on your home internet connection's usage, or on your Vodafone service? (eg. My Vodafone). It's important we identify which internet connection is utilising the data.
As Maddie mentioned, it sounds like the data traffic is coming through via the Vodafone network, in which case it will be using data from your cap's inclusions. You'll be able to track your Vodafone account usage via My Vodafone.
Many thanks, Bart.