Contract

[Justmatel]

Hello,

I recently upgraded my prepaid plan to a contact 39 $ plan with the iPhone 4 10$ so 49$ a month. Im currently trying to log into my account but I am given the your number isn't a valid vodafone number. I have tried to sign up again but I am given the same error messages.

My plan has the same number as my prepaid did and I did switch over successfully.

Thanks,

Justin

[James]

Hi Justmatel,

Justmatel wrote:

I recently upgraded my prepaid plan to a contact 39 $ plan with the iPhone 4 10$ so 49$ a month. Im currently trying to log into my account but I am given the your number isn't a valid vodafone number. I have tried to sign up again but I am given the same error messages.

Apologies for the delay in getting you signed up, we've definitely not got any issues with our MyVodafone service at the moment, and you should have been switched over pretty much straight away! 

I'll reset your account and send you a text with your new password. So I can do that , I've sent you a PM requesting your details, which you can access by clicking here. When you come through, I'll make sure you're set up and able to enjoy your MyVodafone service.

Kind Regards,

James. 

[Justmatel]

Thanks James for your reply, I have done everything you have asked and i am now waiting.

Thank you.

Justin

[Madeleine]

Hey Justin,

Justmatel wrote:

Thanks James for your reply, I have done everything you have asked and i am now waiting.

 Thank you.

 Justin

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I can see that you've been speaking with James via email and that we're currently getting this sorted for you. Sometimes the transition between prepaid and postpaid accounts can stir a little havoc on your My Vodafone but this only temporary. We'll have you back up and running in no time.

Are you still able to check your usage by sending a blank TXT to 1512?

We'll be back in touch soon, hopefully with some good news!

Cheers,
Madeleine

[Justmatel]

Hello Madeleine,

Thank you for your reply, I am able to check my usage by sending a blank message to 1512 , it works without any problems.

Thanks,
Justin

[Caitlin]

Hi Justin,

Justmatel wrote:

Thank you for your reply, I am able to check my usage by sending a blank message to 1512 , it works without any problems.

Sending a free blank text to 1512 is a great way to keep updated with your balances if you are able to access your My Vodafone account. 

I can see that James is currently working on getting your My Vodafone account up and running and will be in contact with you via email once we have an update.

Thanks,

Cait

[EDIT: Formatting]

[Justmatel]

Hello Caitlin,

Thank you for your reply, I will be using 1512 for the moment to check up on my vodafone balance, I hope this issue can be resolved soon.

Thanks,

Justin

[florencejessica]

I am also having trouble logging into my, My Vodafone account - for the past few months the password i believe to be correct wont work, and my security question - which is my birthdate?! - wont work. 

What can i do to get my, My Vodafone account reset or cancelled so i can just start again?

Thankyou

[Sarah_C]

Hi florencejessica,

---

florencejessica wrote:

I am also having trouble logging into my, My Vodafone account - for the past few months the password i believe to be correct wont work, and my security question - which is my birthdate?! - wont work. 

---

I can imagine this would be quite annoying! Rest assured I'll be able to reset your MyVodafone password for you.

In order to do this, I'll need a few account details from you. Account specifics cannot be discussed in the Community to protect your privacy, so I'll need these details from you via email.

Please send an email to online.help@vodafone.com.au with C677CSCMV in the subject field. I'll also need you to include the information listed in our email guide here.

Once I receive your email I'll be able to reset your password for you.

Regards,

Sarah.

[Justmatel]

Hello,

I guess it's been over 72 hours now but no reply ? Can this matter be reopened please.

Thanks,

Justin