Have you used the Vodafone Support site? Tell us what you think
Reply

The mobile number you have entered is not a valid Vodafone number.

Occasional Poster
ryanfernandes
Posts: 7
Registered: ‎21-09-2012

The mobile number you have entered is not a valid Vodafone number.

by Occasional Poster
Message 1 of 16 (3,409 Views)

 

I transitioned from prepaid to postpaid keeping my number.

 

I used to have a myvodafone account under prepaid and it worked well.

After moving to postpaid I couldn't log in and neither could I register for myvodafone.

 

I've called 1555 numerous times and they havent got back even once.

I really need to check my usage, modify certain information etc.

 

Can anyone help me out? I've just disconnected a call to 1555 after waiting for 35 minutes.

 

Please use plain text.
Occasional Poster
Gorstrom
Posts: 19
Registered: ‎06-11-2011

Re: The mobile number you have entered is not a valid Vodafone number.

by Occasional Poster
Message 2 of 16 (3,406 Views)

Because your plan type change MyVodafone might be having difficulties adjusting. Try registering for the service all over again - head to the MyVoda area and "Register for MyVodafone". I know you're registered already as you said, but worth a shot to see if it works!

Please use plain text.
Seasoned Member
langsir
Posts: 3
Registered: ‎15-02-2012

Re: The mobile number you have entered is not a valid Vodafone number.

by langsir Seasoned Member
Message 3 of 16 (3,386 Views)

i have same question, i transfered from prepaid to postpaid yesterday, i cant register my phone number.

Please use plain text.
Occasional Poster
ryanfernandes
Posts: 7
Registered: ‎21-09-2012

Re: The mobile number you have entered is not a valid Vodafone number.

by Occasional Poster
Message 4 of 16 (3,378 Views)
Wonder what it takes for someone from Vodafone to reply to this thread.

The customer care Call Center was quite clueless
Please use plain text.
Occasional Poster
Gorstrom
Posts: 19
Registered: ‎06-11-2011

Re: The mobile number you have entered is not a valid Vodafone number.

by Occasional Poster
Message 5 of 16 (3,364 Views)

ryanfernandes did you try my suggestion?

Please use plain text.
Help and Support
Jerome_F
Posts: 313
Registered: ‎02-07-2012

Re: The mobile number you have entered is not a valid Vodafone number.

[ Edited ]
by Help and Support Help and Support
Message 6 of 16 (3,356 Views)

Hi ryanfernandes,

 

ryanfernandes wrote:

 

I transitioned from prepaid to postpaid keeping my number.

 

I used to have a myvodafone account under prepaid and it worked well.

After moving to postpaid I couldn't log in and neither could I register for myvodafone.


Transferring from prepaid to postpaid involves quite a change in the way your account works, and it is likely that you will need to register for My Vodafone again.

 

Calling 1555 was a great step to getting this resolved, and it's a shame they were so busy when you called. Our expected wait time to speak with one of the team can be seen here.

 

If you're unable to get the registration process to work for you, we can help out here. Send us an email to online.help@vodafone.com.au with the unique code C734CJFMV as the subject, and include the information requested in our email guide here. We'll have you up and running as quickly as possible.

 

In the meantime, you are still able to access your usage by sending a blank TXT to 1512.

 

Thanks,
Jerome

 

[Edit: added contact details]

Please use plain text.
Help and Support
Jerome_F
Posts: 313
Registered: ‎02-07-2012

Re: The mobile number you have entered is not a valid Vodafone number.

by Help and Support Help and Support
Message 7 of 16 (3,346 Views)

Hi langsir,

 

langsir wrote:

 

i have same question, i transfered from prepaid to postpaid yesterday, i cant register my phone number.


My Vodafone is a useful tool to manage your account with us, and one we'd like to make sure you are able to access.

 

Send us an email to online.help@vodafone.com.au with the unique code C735CJFMV as the subject, including the information requested in our email guide here. I look forward to hearing from you.

 

Thanks,

Jerome

Please use plain text.
Occasional Poster
ryanfernandes
Posts: 7
Registered: ‎21-09-2012

Re: The mobile number you have entered is not a valid Vodafone number.

by Occasional Poster
Message 8 of 16 (3,342 Views)

Tried what you recommended. Lets hope this is resolved quickly.

Please use plain text.
Occasional Poster
ryanfernandes
Posts: 7
Registered: ‎21-09-2012

Re: The mobile number you have entered is not a valid Vodafone number.

by Occasional Poster
Message 9 of 16 (3,341 Views)
Yes. It didnt help.
I tried what vodafone support just recommended. Lets wait and see
Please use plain text.
Occasional Poster
ryanfernandes
Posts: 7
Registered: ‎21-09-2012

Re: The mobile number you have entered is not a valid Vodafone number.

by Occasional Poster
Message 10 of 16 (3,305 Views)

I've heard back from Vodafone. They are as clueless as ever

 

They've replied:

 

" as you have just transferred to prepay there can be a delay of up to 3-4 weeks with our system"

 

Hello!, I transferred FROM prepaid... not to prepaid.

And 3-4 weeks! 

 

I'm ready to give up.

Please use plain text.
Stats
  • 15 Replies
  • 1y ago
  • 3,410 Views
  • 2 Kudos
  • 7 Contributors
Announcements
What's happening with Windows Phone? These guys will let you know...