25-07-2012 02:42 PM
Hi, I have been experiencing very poor quality of service in my area and most of the time when someone calls they get message that number is not available or busy, even though phone is ideal. And signal drops out very frequently. I am really frustrated with the service as I am not able to use it and I still ahve to pay for the service which I am not able to use. I think this is completely unfare and unprofessional. Becasue of this I have been forced to cancel my contract. So can someone help me out and adviuce what is the best way to terminate the contract becasue of poor service.
26-07-2012 12:34 PM
I hope the service has improved a little since yesterday.
I'm sure the guys who are running this forum will be in contact with you shortly to offer their assistance and services and I'm sure (from experience) that they will do the best they can to resolve this issue.
What you can also do is call 1555 and speak to the technical support team and tell them about the issues you are facing. Vodafone is currently upgrading their towers (Network) so these issue could be due to that reason.
Check the coverage map below to see if you have good signal in your area, and you can also check if there are any future network upgrades in your area.http://www.vodafone.com.au/aboutvodafone/network/c
If you are still unsatisfied you should call 1555 and make sure they know that you are not satisfied.
26-07-2012 01:29 PM
This does sound really frustrating, and rest assured you have come to the right place for help.
Hi, I have been experiencing very poor quality of service in my area and most of the time when someone calls they get message that number is not available or busy, even though phone is ideal. And signal drops out very frequently.
How long have you been experiencing these problems with drop outs, and had trouble with people calling you? It will be helpful to know whether this is an ongoing problem, or whether it has just started occurring.
Are you having this problem in just one location, or multiple? Can you please let me know the suburb and post code of the problem area so that I can check for any listed issues? You can also check for any major issues in your area by popping your post code in to the required field here.
Have you run through any troubleshooting? We have a great Community post here that will guide you through some important steps that may identify any problems with your SIM card or phone. It would be great if you could do these steps, and post part III A and B back to me in your reply.
I look forward to working with you to get your service up and running the way it should be.