Contract

[butlermj]

I have been advised by a Vodafone shop assistant that l can suspend my account online but l can't find where to do this. I am travelling overseas for 7 weeks and wish to suspend my account. Can someone please assist?

Thank you

[itsmoe]

Hey there Butlermj,

I have found some info for you on how to suspend your account.

Since you are going for 7 weeks, this should be easy done.

Follow the steps in the link below and you should find all the info needed:

http://support.vodafone.com.au/articles/FAQ/Suspend-your-contract

Be also advised that you will still have to make a small monthly payment while your plan is being suspended. What will also happen, you contract will extend for that period you suspend your account.

I hope this was helpful

[Kirsty · Accepted solution]

Hi butlermj,

butlermj wrote:

I have been advised by a Vodafone shop assistant that l can suspend my account online but l can't find where to do this. I am travelling overseas for 7 weeks and wish to suspend my account. Can someone please assist?

Thank you

You can definitely suspend your contract by following the instructions ItsMoe linked to (thanks itsmoe!) and calling 1555 - but I can also do this for you!

I will need to access your account in order to help though, and we can't discuss your personal details here in our Community. I've sent you a Private Message (PM). You can access your PMs by clicking on the envelope icon in the top right of your screen, or here.

When are you going overseas? Seven weeks is a long trip - I hope it's for pleasure and you have a great trip! Are you planning on taking your Vodafone phone overseas with you? You may need to unlock your phone so you can use it with a non Vodafone AU SIM. Unlocking is a simple process, and you can do it online here.

If you have any questions about unlocking your phone please let me know - I can help!

Thanks,

Kirsty.

[butlermj]

Hi Kirsty,

Thank you for the info, l have sent the email as per the instructions

And, yep 7 week holiday....awesome UK and Europe trip...Yippee...

I am taking my phone with me and and a very helpful Vodafone shop assistant unlocked it for me

Thanks for your help.

Mel

[itsmoe]

Have a great trip Mel and thanks for posting on the community

[Maddie]

Hi Mel, 

butlermj wrote: Thank you for the info, l have sent the email as per the instructions

And, yep 7 week holiday....awesome UK and Europe trip...Yippee...

Thank you for sending us through an email yesterday, as requested. I can see that have replied to our last email and someone will be in contact shortly to have sorted for you. 

I hope you have an awesome trip away, I must admit I'm a little jealous. 

Thanks again, 

Maddie

[fongkiwai]

Hello,

I want to suspend my contract aswell too because I am no longer stay in Australia, My 24 months contract just ended, however, I graduated and back to my hometown already. How can I stop my payments.

By the way, I m still 3 customers.

Please kindly advise.

Thanks

[Bree]

Hey fongkiwai

---

fongkiwai wrote:

I want to suspend my contract aswell too because I am no longer stay in Australia, My 24 months contract just ended, however, I graduated and back to my hometown already. How can I stop my payments.

I can absolutely help you out with this. There are a couple of questions I would like to ask you firstly to make sure that we're both on the same page.

Can you please let me know if you're looking at returning to Australia? - If so you may be interested in switching your Australian Number to Pre Paid so that your number stays active and you can use it upon your return. Alternatively, you can suspend your number, keeping in mind that you can only do this for 3 months at a maximum.

If you're not returning to Australia, you might be more interested in disconnecting your number all together.

So that I can take a further look into your account and complete this for you, I will need a few more details. So I have sent you a Private Message with my contact details which you can view through this link here. 

I look forward to hearing from you.

Thank you,
Bree.

[mengjiao]

Hi, there

I'd like to suspend my account as well but I'm currently overseas. Can you help?

Thanks

Mengjiao

[Bruno]

Hi mengjiao,

mengjiao wrote:

I'd like to suspend my account as well but I'm currently overseas. Can you help?

I can certainly arrange a suspension online for you. I'll need to get a few details to do it, so I've sent you a private message explaining what I'll need and how to email me. You can get to your private messages here.

In the meantime, I recommend checking out our support page. It has all of the information you need to know about suspending your account and what to expect. You can get to the support page here.