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Still receiving bills - Originally posted on Facebook

Occasional Creator
Vodafone_Chris
Posts: 6
Registered: ‎25-02-2011

Still receiving bills - Originally posted on Facebook

[ Edited ]
by Occasional Creator
Message 1 of 2 (2,650 Views)

Hi Guys,

 

Question from Amy Cotterill on Facebook:

Hi, I'm no longer with vodafone but I'm still getting a monthly bill. I don't owe anything would someone be able to look into this for me.
Regards, Amy

 

Cheers

Chris

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Help and Support
Kirsty
Posts: 2,966
Registered: ‎24-02-2011

Re: Still receiving bills - from Facebook

by Help and Support Help and Support
Message 2 of 2 (2,616 Views)

Hi Amy,

 

Once all activity on the account has stopped, you will not receive any invoices from us, but you might still receive a bill after you've disconnected if you have a credit or small amount owing.

 

Are you able to check one of the invoices we have sent you, and let me know if it is a credit? I'm happy to organise a refund for you there is a credit on the account.

 

Thanks,

Kirsty.

 

 

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