Contract

[urbannirvana]

Hi there,

Quick question - if you port from prepaid to postpaid within Vodafone (i.e. you were on a prepaid Vodafone plan and are moving onto a Vodafone contract), do you lose your existing prepaid credit?

(I would prefer to port now rather than wait until my credit is used up).

Thanks!

[Gemma]

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urbannirvana wrote:

Hi there,

Quick question - if you port from prepaid to postpaid within Vodafone (i.e. you were on a prepaid Vodafone plan and are moving onto a Vodafone contract), do you lose your existing prepaid credit?

(I would prefer to port now rather than wait until my credit is used up).

Thanks!

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Hi urbannirvana, 

Thanks for your post, I hope you are having a lovely weekend  When you transfer your prepaid number onto a postpaid account you do lose any credits and entitlements. Because of this, I would recommend organising your new contract and number transfer as close to the expiry date of your last recharge as possible. 

Is there a specific phone or postpaid plan which you are interested in? You can view all of our current offers on our online store here. 

Please let me know if you have any further questions regarding a new postpaid account. 

Cheers, 
Gemma  

[urbannirvana]

Hi Gemma,

Thanks for your response. I actually already have a new iPhone 4S handset through Vodafone, on contract - I ordered it online and received it just the other day (as yet it's still unused as I'm still on my old mobile / old prepaid account). 

I just spoke with your call centre and asked them to transfer my number across, the gentleman I spoke with indicated that he had done this and that the transfer would take effect shortly - but there were a few communication issues and I am unsure if he understood my request. I'm concerned that he may have just changed my prepaid account to a postpaid account rather than transferring my number to my existing Vodaphone contract. The call cut out before I could clarify this with him. Can you please check this for me? [personal detail removed]

Many thanks.

[urbannirvana]

Ignore this! The number has ported successfully now  

Thanks.

[James]

Hi urbannirvana,

I'm glad to see your port has gone through!

if you have any other questions or queries, please let me know.

Thanks,

James.