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Plan payout

Occasional Poster
marn13
Posts: 10
Registered: ‎25-07-2012

Plan payout

by Occasional Poster
Message 1 of 6 (387 Views)
Hi
I am just wondering if someone can please tell me how much it will be to payout my plan
It ends in November but I NEVER get reception even though my town has apparently had upgrades with vodafone I still get nothing
I have contacted vodafone many times about it but nothing is solved
Help and Support
Jerome_F
Posts: 313
Registered: ‎02-07-2012

Re: Plan payout

by Help and Support Help and Support
Message 2 of 6 (339 Views)

 


marn13 wrote:
I am just wondering if someone can please tell me how much it will be to payout my plan

Sorry we haven't been more responsive in fixing the problems you're having, Marnie. Solving the issue itself would be the best solution. You're very important to us, and we'd really like to keep you with us as a customer.

 

Is it ok if you give us some of the specifics so we can take a look with you? We can look at all your options from there.

Occasional Poster
marn13
Posts: 10
Registered: ‎25-07-2012

Re: Plan payout

by Occasional Poster
Message 3 of 6 (336 Views)
Thanks for your response
What specifics are you after?
Help and Support
Charlotte
Posts: 2,606
Registered: ‎02-11-2011

Re: Plan payout

by Help and Support Help and Support
Message 4 of 6 (300 Views)

marn13 wrote:
Thanks for your response
What specifics are you after?

We just need to grab a few more details on what issues you've been having Marnie. Are you still using the iPhone 4? Does your iPhone drop in and out of service or are you having issues when you use it?

 

Also, can you let me know your suburb and postcode so I can see what's going on in your area?

 

Occasional Poster
marn13
Posts: 10
Registered: ‎25-07-2012

Re: Plan payout

by Occasional Poster
Message 5 of 6 (279 Views)
Yes iPhone 4 and yes it drops in and out reception
Most of the time I do not have reception

Suburb : Moe
Postcode: 3825
Help and Support
Chris_B
Posts: 613
Registered: ‎19-11-2012

Re: Plan payout

by Help and Support Help and Support
Message 6 of 6 (260 Views)
marn13 wrote:
Suburb : Moe
Postcode: 3825

The coverage does vary in Moe so let's take a closer look and help you get this sorted. To do this we need a bit more info which is why I've sent you a private message that you can find here or by clicking on the envelope up the top of the page.

 

Talk soon,
Chris

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