Contract

[khanhtran]

Hi,

I have closed my contract last month and I have received the last bill. The problem is that the bill could not be direct debit and I could not direct pay the bill too. As a result, I received the second bill with outstanding balance. I have tried to pay the bill directly but there was problem with the process so I can't pay the bill.

Can you please help me with this process.

Thank and best regards.

Duy Tran.

[Bree · Accepted solution]

Hey Duy,

---

khanhtran wrote:

Hi,

I have closed my contract last month and I have received the last bill. The problem is that the bill could not be direct debit and I could not direct pay the bill too. As a result, I received the second bill with outstanding balance. I have tried to pay the bill directly but there was problem with the process so I can't pay the bill.

Can you please help me with this process.

I can most certainly help you with this. As your account has been closed you will be unable to view your My Vodafone to make a payment. 

I can definitely arrange to give you a call and take a payment from you over the phone if you would like ? 

I have sent you a Private Message with my contact details, once I have received an email from you  I will be able to look into this further for you. 

I look forward to hearing from you and getting this issue resolved as soon as possible.

Thank you,

Bree. 

[TrentBell]

Can you also arrange this for me as well. I have already ported to another provider and can no longer pay vodafone bills. I have received the last one and it wont process payment. I mean Im more than happy to forget about it if it wont let me pay it!

Trent Bell

{Mobile Number Removed}

[Maddie]

Hi Trent,

---

TrentBell wrote:

Can you also arrange this for me as well. I have already ported to another provider and can no longer pay vodafone bills. I have received the last one and it wont process payment.

---

Yes we can!

To organise the final payment we'll need you to email us and I've sent you a message letting you know how and what details to send through, which you can access here.

Alternatively you can arrange this by calling our Care team on 1555 from a Vodafone mobile or 1300 650 410 from any other phone.

Chat soon.

[Raphahead]

Hi,

I have the same problem as mentioned above. My contract terminated at the end of last year and a bill with an outstanding balance of 0.43$ appeared in my mail a couple of months ago. I tried to direct pay it (with an Australian credit card), but it wouldn't work.

The problem is that I am currently living in Europe (in France) and have some issues to contact you over the phone.

Can you help fix this?

[Charlotte]

Hi Raphahead,

---

Raphahead wrote:

Can you help fix this?

---

Yes, I'm sure we'll be able to sort this out for you!

I've sent you a private message with the details we'll need to help, which you can access by clicking here.

Look forward to getting this sorted for you.