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PKT - Internet Data being charged when I should have 200MB free?

Help and Support
Sarah_C
Posts: 2,301
Registered: ‎01-11-2011

Re: PKT - Internet Data being charged when I should have 200MB free?

by Help and Support Help and Support
Message 11 of 29 (2,417 Views)

Hi guys,

 

Your usage details through My Vodafone will display what you would have been charged, as well as what you were actually charged. Your usage details for data should look something like this:

 

Date     Time     Usage Type     Number Called     Call Duration     Period        Call Charge     Charged Amount

xxxx       xxx         PKTInternet      xxxKB                      xxx                        All Day        $xxx.xx               $xxx.xx

 

As an example you may see a charge of $5.00 under 'Call Charge'. If this is data is free under your cap it will show $0.00 under 'Charged Amount'.  

 

If you've exceeded your data allowance, you'll see an amount displayed under 'Charged amount'.

 

Please let me know if I can explain anything further for you.

 

Regards,

Sarah.

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JN
Occasional Visitor
JN
Posts: 3
Registered: ‎03-01-2012

Re: PKT - Internet Data being charged when I should have 200MB free?

by JN Occasional Visitor
Message 12 of 29 (2,413 Views)

but the problem is it charged from my 750 credits yes I dont need to pay extra money but it deducted from my anytime dollar bundle which I used to pay for making phone call~~~it similar like I made an internationalcall it also showed like call  charged xxxx and charged amount 00.00 but it also deducted from my 750dollar bundle credit~~i think this is normal but the national data? why it still deducted from my credit? In the column showed like:

Totals:14:29:07 $700.17

$0.00

but in the account summary is like:

$735.95of $750.02 used

 

and I add up the pkt cost almost 35 dollars~~~~

 

btw I only use a little bit my free gprs bundle

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Help and Support
Dana
Posts: 2,332
Registered: ‎01-03-2011

Re: PKT - Internet Data being charged when I should have 200MB free?

by Help and Support Help and Support
Message 13 of 29 (2,399 Views)

JN wrote:

but the problem is it charged from my 750 credits yes I dont need to pay extra money but it deducted from my anytime dollar bundle which I used to pay for making phone call~~~it similar like I made an internationalcall it also showed like call  charged xxxx and charged amount 00.00 but it also deducted from my 750dollar bundle credit~~i think this is normal but the national data? why it still deducted from my credit? In the column showed like:

Totals: 14:29:07   $700.17

$0.00

but in the account summary is like:

$735.95of $750.02 used

 

and I add up the pkt cost almost 35 dollars~~~~

 

btw I only use a little bit my free gprs bundle


Hi JN,

 

 I can certainly help clear up the confusion in regards to PKT usage on your plan.

 

All data including PKT will be deducted from your data allocation and the Anytime Bundle is for calls and texts.  When you are looking at MyVodafone are you looking in the data usage section or just the frontpage summary?  Can you tell me what the break down is of your charges?  This will just help me in clarifying the charges for you and also what plan you are on.  I would also like to make sure that everything is working as it should be on your account.

 

If you could let me know then I can resolve this and give you some peace of mind.

 

Cheers,

Dana.

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Occasional Poster
peterparker338
Posts: 7
Registered: ‎03-07-2012

Re: PKT - Internet Data being charged when I should have 200MB free?

by Occasional Poster
Message 14 of 29 (2,155 Views)
 
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Occasional Poster
peterparker338
Posts: 7
Registered: ‎03-07-2012

Re: PKT - Internet Data being charged when I should have 200MB free?

by Occasional Poster
Message 15 of 29 (2,154 Views)

What is call duration for pkt on the usage chargers ?

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Help and Support
Maddie
Posts: 2,234
Registered: ‎12-12-2011

Re: PKT - Internet Data being charged when I should have 200MB free?

by Help and Support Help and Support
Message 16 of 29 (2,130 Views)

Hi peterparker338, 

 

peterparker338 wrote:What is call duration for pkt on the usage chargers ?


I can certainly help you with any queries you have regarding PKT. 

 

The column "call duration" is there as a default and shows the length of time. Are you concerned about something you're seeing in that column beside PKT charges? 

 

If you let me know a few more details regarding any charges that you have had or if you could give me an example of what you are seeing, I'll be able to give you more specific information. 

 

I look forward to your reply and working with you further. 

 

Thanks, 

Maddie 

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Occasional Poster
peterparker338
Posts: 7
Registered: ‎03-07-2012

Re: PKT - Internet Data being charged when I should have 200MB free?

by Occasional Poster
Message 17 of 29 (2,094 Views)

I have a data use of 1kb every 12 to 15 minutes and it says the call duration is always just over 5 minutes, this happens when the iphone is in sleep mode

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Help and Support
Dana
Posts: 2,332
Registered: ‎01-03-2011

Re: PKT - Internet Data being charged when I should have 200MB free?

by Help and Support Help and Support
Message 18 of 29 (2,050 Views)

Hi peterparker338,

 


peterparker338 wrote:

I have a data use of 1kb every 12 to 15 minutes and it says the call duration is always just over 5 minutes, this happens when the iphone is in sleep mode



Are you being charged for the data?  It sounds like when the iPhone is in sleep mode it is connecting with the network at regular intervals just to maintain the connection.  

 

Would it be possible for you to post a screenshot of the charges you are seeing through MyVodafone or on your bill?  You can leave off any details that you don't want us or others to see, this will just help me understand what is happening on your account.  I will also be able to work out the best way to stop this from occurring for you.

 

I am looking forward to working through this with you and get to the bottom of the issue, that you aren't going to get a surprise on your bill.

 

Cheers,

Dana.

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Occasional Poster
peterparker338
Posts: 7
Registered: ‎03-07-2012

Re: PKT - Internet Data being charged when I should have 200MB free?

by Occasional Poster
Message 19 of 29 (2,043 Views)
08/07/201216:49:37PKTinternet 7Kb00:05:11PKT$0.00
08/07/201216:39:37PKTinternet 1Kb00:05:10PKT$0.00
08/07/201216:29:44PKTinternet 22Kb00:05:27PKT$0.00
08/07/201216:19:57PKTinternet 1Kb00:05:04PKT$0.00
08/07/201216:10:07PKTinternet 1Kb00:05:02PKT$0.00
08/07/201216:00:18PKTinternet 1Kb00:05:03PKT$0.00
08/07/201215:50:23PKTinternet 1Kb00:05:03PKT$0.00
08/07/201215:40:27PKTinternet 1Kb00:05:04PKT$0.00
08/07/201215:30:28PKTinternet 7Kb00:05:05PKT$0.00
08/07/201215:18:29PKTinternet 16Kb00:05:26PKT$0.00
08/07/201215:08:38PKTinternet 1Kb00:05:20PKT$0.00
08/07/201214:58:43PKTinternet 1Kb00:05:04PKT$0.00
08/07/201214:48:43PKTinternet 7Kb00:05:06PKT$0.00
08/07/201214:36:13PKTinternet 7Kb00:05:18PKT$0.00
08/07/201214:21:16PKTinternet 2Kb00:05:01PKT$0.00
08/07/201214:03:53PKTinternet 21Kb00:12:42PKT$0.00
08/07/201213:47:49PKTinternet 7Kb00:05:08PKT$0.00
08/07/201213:34:43PKTinternet 7Kb00:05:05PKT$0.00
08/07/201213:13:33PKTinternet 21Kb00:05:48PKT$0.00
08/07/201212:39:41PKTinternet 1Kb00:05:08PKT$0.00
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Help and Support
Bruno
Posts: 5,471
Registered: ‎01-11-2011

Re: PKT - Internet Data being charged when I should have 200MB free?

by Help and Support Help and Support
Message 20 of 29 (2,012 Views)

Hi peterparker338,

 

peterparker338 wrote:
08/07/2012 16:49:37 PKT internet 7Kb 00:05:11 PKT $0.00
             


The most common cause for frequent, very small data packets (even when you phone is in sleep mode) is that an application (or operation of your phone's software) is set up to check for new data at regular intervals.

 

A really basic example of this, is if your phone is set to automatically check for new email as 15 minute intervals. This will cause your phone to start a data session at regular intervals to see if there are any new emails to push to your email application.

 

The first step, is to check the settings menu of your phone and switch all notifications to manual. This will prevent your applications from using data in the background. I've also included a link to our online user manual for your iPhone, it will walk you through where to change your notification settings quickly and easily.

 

The easiest way to check exactly what is causing these frequent data sessions, is to install a data monitoring application. This will tell you exactly which operations and applications are using your data, how much the are using and how often. 

 

I've also included a link for you to our support page, where there's a great article about managing background data on your smartphone.

 

If you can give me some more information about which applications on your phone are automatically sending you notifications, I can talk you through how to turn them off and ensure that your data allowance is free for you to use it the way you want to.

 

In the meantime, please let me know if you have any other questions or if there is anything else that I can help you with.

 

Cheers,

 

-Bruno.

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