Contract

[ptloz189]

Hi Vodafone support team

I am looking for help with cancelling my Vodafone contract which i tried signing up back in December 2011 /January 2012. I arrived Australia in December 2012 from the UK and I signed up a Vodafone contract via online service (and I have used Vodafone in the UK).

As I only arrived Australia for a short time, I wasn't sure if my application will be sucessful so I emailed Vodafone several times to confirm if my application has been sucessful. After weeks of no response, I convinced myself that my application has been rejected (or ignored completely).... perhaps due to the lack of credit history. I gave up with contract and bought myself a prepaid Woolworth mobile sim to get myself on the mobile phone network.

Months later, I received a bill from Vodafone that I need to pay my first month contract subscriptions. I then spent hours on the phone explaining to vodafone helpline that I never received confirmation (other than the first email that said that my application is being reviewed). Moreover, I never received any mobile phone that suppose to come with the contract and someone is always at home for that period to sign for any posts/parcels. After spending hours with vodafone customer service, which I called from my woolworths mobile, Vodafone finally understood my situation and agreeded to cancel the contract.

However, until today I am still receiving an outstanding payment reminder for the first month of contract subscription. I don't feel like spending a lot of money again on phone bill just to explain the whole drama to Vodafone customer service. Can someone help me to remove the outstanding / late payment that is billed to me every month via email? I don't want my to damage my credit rating because this as I might want to subscribed to Vodafone in the future.

I hope this forum can help me out. Based on the payment reminder email, my Vodafone account number is{personal detail removed]

Thanks

[Bruno]

Hi ptloz189,

 ptloz189 wrote:

I arrived Australia in December 2012 from the UK and I signed up a Vodafone contract via online service 

I emailed Vodafone several times to confirm if my application has been sucessful. After weeks of no response, I convinced myself that my application has been rejected

 If your order was submitted through our online store, you should have received a confirmation email to advise you of whether your order was successful or declined.

Which email address were you using to ask about your order? If you let me know I can look into why your enquiries were not responded to.

ptloz189 wrote:

Months later, I received a bill from Vodafone that I need to pay my first month contract subscriptions. I then spent hours on the phone explaining to vodafone helpline that I never received confirmation (other than the first email that said that my application is being reviewed). Moreover, I never received any mobile phone that suppose to come with the contract and someone is always at home for that period to sign for any posts/parcels. After spending hours with vodafone customer service, which I called from my woolworths mobile, Vodafone finally understood my situation and agreeded to cancel the contract.

I'd really like to take a closer look at the account for you so that I can see what was done when you spoke to us last and also what needs to be done to stop these invoices from being sent. 

I've sent you a private message with my contact details so that I can get some more specific information from you. Once I've received your email, I will be able to access the account and see exactly what is happening for you. Form there, I will make sure that the account is closed off and that there is no outstanding amount for you. 

In the meantime, if you have any other questions or if there is anything else that I can help you with, please let me know.

Cheers,

-Bruno.

[ptloz189]

Hi Bruno

I have replied you on my email yesterday. Hope you received it alright and I'll wait for your response. Thanks for your help

[ptloz189]

Dear Vodafone customer service

I just received a payment reminder on Saturday (for July 2012). Please could you clear up this error/ fault?

Thanks

PT

[Dana]

Hi PT,

---

ptloz189 wrote:

I just received a payment reminder on Saturday (for July 2012). Please could you clear up this error/ fault?

---

I am more than happy to look into the issue for you and get it all resolved.

I have just checked on your email code that Bruno gave you and can see that he responded via email yesterday and we just need some extra information.  If you'd like to reply to the email with the extra detail then I'm sure I can get to the bottom of it for you.

I'll keep a close eye on the inbox for your reply and I'll get back to you as soon as possible.

Cheers,

Dana.

[ptloz189]

Hi Bruno/Dana

my date of birth is [personal detail removed]

My driver license number is[personal detail removed]

Thanks

PT