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I got billed from 3 and Vodafone??

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Alicedoll
Posts: 2
Registered: ‎20-02-2012

I got billed from 3 and Vodafone??

by Alicedoll Visitor
Message 1 of 2 (874 Views)

I recently switched to Vodafone from 3. I got 2 plans atm and 2 phones under the same account name, and both already with Vodafone.

 

Month ago I received email from 3 saying, "YOUR LAST BILL WITH 3". But now I got email again from 3 about my bill and its different amount with Vodafone's bill :x

 

So am I got double billed now or something???

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Help and Support
Nick
Posts: 2,174
Registered: ‎17-08-2011

Re: I got billed from 3 and Vodafone??

[ Edited ]
by Help and Support Help and Support
Message 2 of 2 (763 Views)

Hi Alicedoll,

 

What you've described sounds correct.

 

3 bills at the end of your billing cycle whilst Vodafone bills in advance, at the start of your billing cycle. This means when you move across from 3 to Vodafone you will receive your final bill from 3, then your first bill from Vodafone. If you check the dates these bills are for, you should find your Vodafone bill takes over from the date your 3 bill finished. There is a section on our website that outlines this.

 

If you think that you've been billed incorrectly, or that your bills overlap, please let me know and I can look in to it for you.

 

Thanks,

Nick

 

[EDIT: Added information]

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