02-04-2012 05:28 PM
03-04-2012 03:54 PM
And i quickly raise a complaint by phone. However the support told me that it meant for 10dollars PER megabyte. Since its from non english speaking background rep, i heard it as FOUR instead of PER.
I can certainly appreciate your shock at receiving a higher than expected bill - calling us to discuss your bill is exalt the right thing to do. It's also great that you called us to check the cost of roaming before you left for New Zealand as roaming can definitely be expensive - the pay as you go rate for roaming data is $10 per MB, as you were advised when you called to question the charges on your bill.
When you to activate roaming, we will also confirm the roaming charges with you via txt message - do you remember receiving a txt message from us with the correct roaming rates for New Zealand?
Our New Zealand Roaming Data Packs can make data roaming more affordable if you need to check email and use your smart phone overseas, and we definitely should have spoken with you about adding one when you called.
I can review your account and confirm the information we provided - but I will need to access your personal details, which we can't share here in the Community. I've sent you a Private Message (PM) with my email contact details, sw we can move our conversation to private.
You're able to access your PMs by clicking here.
I look forward to resolving this issue with you.
03-04-2012 04:28 PM
04-04-2012 03:34 PM
This is the only text i received from vodafone
Welcome to NEW ZEALAND.To call home dial +61 (area code - omit the 0) (phone no.) and for mobiles dial +61 (mobile no. - omit the 0). As you are a 'Vodafone World' customer, calling and texting from NEW ZEALAND is easy. To find the rate and compare the rates for other countries FREE call +61414141414.
Thanks for providing that information for us. Once you send your information through, we will be able to further review the charges for you.