Contract

[kikapoo]

I've migrated my contract from 3 to Vodafone due to bad reception with 3. I'm on $59 cap plan.

When I insisted to terminate my contract with 3, they suggested that Vodafone will have better reception and etc. I've even been told that I could move to any plans I want within my contract (to infinite or to lower cap plan) and everything else remains the same.

On the 1st month of migration, they put me in $79 cap plan just to ensure that I won't exceed the plan credit. I could change anytime I want throughout my remaining contract (I've double confirm with the satff I've spoken to).

But when I called to Vodafone to find out whether I could donwgrade my plan, they told me that my base plan is actually $79 plan. Only after a few calls, one of the staff said he could me give the exception of downgrading BUT just only ONCE. Even there is no these kind of priority, at least my base plan still on $59.

And also, I've been getting only 2gb of internet data. It was supposed to be 3 gb. If your staff did not mention it when I made the calls, I wouldn't have known.

[James]

Hi kikapoo,

I am sorry to hear about your hassles after you were told that you could move down to a lesser cap at anytime. 

Your absolutely correct, the $79 cap comes with 3GB of data. If you look on the last page of your invoice, you should be able to see the amount of data you have available to use. Does this reflect 3GB? When you text 1512, does it mention that you have a 3GB limit, or are you only receiving the 2GB you mentioned?

If you aren't receiving the right amount of data, I will be able to look into this, and I will also be able to confirm any plan change flexibility for you.

Regards,

James.