Contract

[nagelix]

I was a 3 customer that migrated over to Vodafone months ago. I was told at the time that my existing 3 contract expiry date would remain unchanged. Fast foward through to today I discovered that my contract end date seems to have moved nearly 5 months?

Can someone at VHA please message me as I would like this resolved.

[itsmoe]

Hi Nagelix,

Okay what you can do from you end, is call Three and see if the can provide you with a proof of purchase, this will show the date you signed up for your contract. 

I'm not quite sure to why the end of your contract has been pushed forward 5 months but I'm sure that one of the guys here will be in touch with you shortly and provide you with more info.

You are in the right place and you are in good hands.

Cheers,

[nagelix]

What I think happened was this:

I signed up to a 3 'Combo cap' in December, but moved over to Voda on April. As Voda no longer had combo caps they do give me a $10 credit to negate any cost increase of the equivelant vodafone plans. In the process I think Vodafone have extended my contract.

Can someone from Voda please contact me to fix this.

[Maddie · Accepted solution]

Hi nagelix, 

nagelix wrote: I was a 3 customer that migrated over to Vodafone months ago. I was told at the time that my existing 3 contract expiry date would remain unchanged. Fast foward through to today I discovered that my contract end date seems to have moved nearly 5 months?

I'll certainly help you with this and any other queries that you may have. 

Without looking at your account it's hard to determine exactly what has caused your end date to change, since transferring to Vodafone. 

When you moved from 3 to Vodafone did you add a mobile payment plan (MPP)? This is where we send you out a new handset, which you elect to pay off over 6, 12, 18 or 24 months. 

This doesn't extend your original contract plan but is seen as a separate service on your account and maybe when you requested your contract end date my colleague were looking at your MPP end date. 

To identify what has happened I'll need to move our conversation to email. This will allow me to confirm some personal details before accessing your account and this can't be done publicly. 

I've sent you a personal message advising how and what information to send through. To access this message, please click here. 

I look forward to your email and getting to the bottom of this.

Thanks, 

Maddie 

[nagelix]

Hi Maddie,

Thanks for the quick reply. I have passed on my details.

Hopefully this can be resolved soon