Contract

[chards12]

Hi! i'd like to cancel my contract which expired on january. i would like to continue using vodafone but use a prepaid account and same number. can you do that for me?

thanks!!

[James · Accepted solution]

Hi chards12,

chards12 wrote:

Hi! i'd like to cancel my contract which expired on january. i would like to continue using vodafone but use a prepaid account and same number. can you do that for me?

You've definitely come to the right place to get help with your query!

Is there a particular reason why you're looking to switch to prepaid? If there's something about your plan that's not meeting your needs, I'd be happy to look at something that would suit you a little better! 

Either way I'll be able to explore all your options for you. So I can do that, I've sent you a PM with instructions on how to send your information through to me, and you can access your PMs by clicking here. Once you come through, we'll discuss all the specifics on your account and find the best solution for you.

Kind Regards,

James.

[chards12]

Thanks heaps, i believe im just using my cap aimlessly and going over the limit too. I still want to keep my number though. Ill send u the details soon, thanks again!

[Shell_L]

Hi,

Could you please let me know how I go about cancelling a particular contract under my account. I would like to cancel my Mobile Broadband 

Mobile Broadband

Standard Monthly Charge - $15

Included Data - 1.5 GB data included

COuld you please assist me?

Thank you

[Bruno]

Hi Shell_L,

Shell_L wrote:

Could you please let me know how I go about cancelling a particular contract under my account. I would like to cancel my Mobile Broadband 

COuld you please assist me?

Is there a particular reason that you're looking at cancelling the service? I'd hate to see you leave us over something that I might be able to fix for you, so if you're having issues with your mobile broadband, please let me know and I'll look into them right away for you. 

If you simply no longer require your mobile broadband service, I can certainly arrange the disconnection for you. I'll need to get some more specific information to arrange this for you, so I've sent you a private message with my contact details. You can get to your private messages by clicking here.

Once I've received your email, I will be able to arrange the disconnection for you. In the meantime, please let me know if you have any other questions or if there is anything else that I can help you with.

Cheers,

-Bruno.

[Bruno]

Hi Shell_L,

Shell_L wrote:

Could you please let me know how I go about cancelling a particular contract under my account. I would like to cancel my Mobile Broadband 

COuld you please assist me?

Is there a particular reason that you're looking at cancelling the service? I'd hate to see you leave us over something that I might be able to fix for you, so if you're having issues with your mobile broadband, please let me know and I'll look into them right away for you. 

If you simply no longer require your mobile broadband service, I can certainly arrange the disconnection for you. I'll need to get some more specific information to arrange this for you, so I've sent you a private message with my contact details. You can get to your private messages by clicking here.

Once I've received your email, I will be able to arrange the disconnection for you. In the meantime, please let me know if you have any other questions or if there is anything else that I can help you with.

Cheers,

-Bruno.

[Bruno]

Hi Shell_L,

Shell_L wrote:

Could you please let me know how I go about cancelling a particular contract under my account. I would like to cancel my Mobile Broadband 

COuld you please assist me?

Is there a particular reason that you're looking at cancelling the service? I'd hate to see you leave us over something that I might be able to fix for you, so if you're having issues with your mobile broadband, please let me know and I'll look into them right away for you. 

If you simply no longer require your mobile broadband service, I can certainly arrange the disconnection for you. I'll need to get some more specific information to arrange this for you, so I've sent you a private message with my contact details. You can get to your private messages by clicking here.

Once I've received your email, I will be able to arrange the disconnection for you. In the meantime, please let me know if you have any other questions or if there is anything else that I can help you with.

Cheers,

-Bruno.

[teakchong88]

Hi Vodafone team,

I'm an overseas student studying abroad in Australia. I've returned to my country, therefore wish to cancel my contract which expired on July this year. I have sent an email to 3vcg@three.com.au for contract canceling, however I really like to get it done ASAP. Can you assist me on this issue. Thank you.

With regards,

TAN TEAK CHONG

[Alana]

Hi Tan,

---

teakchong88 wrote:

Hi Vodafone team,

I'm an overseas student studying abroad in Australia. I've returned to my country, therefore wish to cancel my contract which expired on July this year.

---

It's sad to see that you're looking at cancelling your service with us however under the circumstances I certainly understand your decision to do so.  I'd be more than happy to ensure your request is arranged for you as quickly as possible.

One thing to keep in mind especially if you're in contract is that there may be an Early Termination Fee should you wish to cancel your number.  The Early Termination Fee will be calculated by your Plan's Monthly Access Fee multiplied by the amount of months you have remaining on your contract.  If you are also paying off a mobile via our Mobile Payment Plan option the remaining balance owing towards your phone will also be charged out.

May I ask is there the possibility that you'll be returning to Australia again in the not too distant future?  The reason I ask this is there are also options available to ensure your number remains active such as switching your number over to Vodafone Prepaid.  By switching to Prepaid and recharging on our 365 Days recharge offer allows your number to remain active for the same period.  If you need a little longer simply recharge again before the 365 Day period is up (also known as your call credit expiry period for this offer) and your credit will be extened for a further 365 Days.

You can find more information on Vodafone Prepaid and what offers we have available here.

I'd really love to discuss these options with you in a bit more detail.  There are a couple of details that I'll need from you so I've sent you through a Private Message with my contact details.  Your Private Messages can be found here.

Which ever option you choose my number one priority is to ensure you're truly happy with the choice you've made.  I'll keep an eye out for your email and really look forward to discussing these options with you further.

Thanks!

Alana.

[tan91]

Hi,

I am facing the same case as teakchong88 so I want to cancel my account. What is the procedure for it?

Thanks for the time.