Contract

[Maisie]

This has also happend to me and I have paid my bill!

Ontop of this I have had my phone since october last year and have not recived a single bill and have not been able to sign up for myvodafone untill recently (it always said "this is not a registered number" whenever I tried to sign up)> So i havn't seen any bills until last night when the website finally recognized my number. Somehow my bills have been direct debited out of my bank account this whole time without them appearing on my bank statements, so I had no idea how I was paying my bill. 

ANYWAY, my phone was barred last night and I was able to sign up for myvodafone and see what was going on. I paid my overdue bill but my service is still barred. Just like everyone else I need my phone and I can't wait a few days for it to start working again, that is just ridiculous. My account is at $0 owing so it has been processed by vodafone, they just havn't unbarred my phone.

Also I have tried to call up customer support about these various issues many times only to be put on hold for up to an hour and then be told that they can't fix my problem and have to forward me to someone else, putting me on hold for even longer!!

Please help I just want my service back

[James]

Hi Maisie,

Maisie wrote:

This has also happend to me and I have paid my bill!

Ontop of this I have had my phone since october last year and have not recived a single bill and have not been able to sign up for myvodafone untill recently (it always said "this is not a registered number" whenever I tried to sign up)> So i havn't seen any bills until last night when the website finally recognized my number. Somehow my bills have been direct debited out of my bank account this whole time without them appearing on my bank statements, so I had no idea how I was paying my bill. 

This really isn't the kind of experience we want you as a customer to have. We want you to be completely across your billing method, when to pay your bill and how to pay it. When you first signed up with us, did you nominate a billing method? It sounds as though you've got direct debit setup, is this the preferred payment type for you? If not, I can definitely look at setting up a paper or email bill for you.

Maisie wrote:

 ANYWAY, my phone was barred last night and I was able to sign up for myvodafone and see what was going on. I paid my overdue bill but my service is still barred. Just like everyone else I need my phone and I can't wait a few days for it to start working again, that is just ridiculous. My account is at $0 owing so it has been processed by vodafone, they just havn't unbarred my phone.

Also I have tried to call up customer support about these various issues many times only to be put on hold for up to an hour and then be told that they can't fix my problem and have to forward me to someone else, putting me on hold for even longer!!

Lets get this issue addressed and your MyVodafone running correctly, so if anything like this pops up in the future, you'll be able to check it out straight away, without any hassle! So I can get this solved for you, I've sent you a PM with instructions on how to send your info through to me, and you can access your PMs by clicking here. Once you come through, I'll get your service back to being active and your billing working the way you want it.

I look forward to helping you further.

Kind Regards,

James.

[thavers99]

Hi,

Ive recently had call barring activated on my phone (presumably for not paying a bill on time). I've paid the late bill but call barring hasn't been lifted yet. Was wondering how long it takes to lift or if there is any other problem with my account. Any help would be great, thanks.

[Sarah_C]

Hi thavers99,

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thavers99 wrote:

Hi,

Ive recently had call barring activated on my phone (presumably for not paying a bill on time). I've paid the late bill but call barring hasn't been lifted yet. Was wondering how long it takes to lift or if there is any other problem with my account. Any help would be great, thanks.

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How long ago did you pay your bill? Depending on how you made the payment, it can take a few business days to hit our system.

The quickest way to ensure the bar on your account is lifted is by calling our Collections team on 1300 650 450 (standard call rates apply) or 1527 from a Vodafone mobile (free call).

Alternatively, I can check this out for you via email. I have sent you my email address in a private message, which you can access by clicking on the small envelope in the top right hand corner of this page. You can also access the link by clicking here.

Regards,

Sarah.

[pabs]

i am having the same problem. i had an overdue bill, which i have now paid off, but the call barring is still active

[Bree]

Hey Pabs,

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pabs wrote:

i am having the same problem. i had an overdue bill, which i have now paid off, but the call barring is still active

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I can certainly take a look into you account for you to see what is taking so long to get your account back up and running.

to be able to do this I will need a few more details off of you. Please email me at online.help@vodafone.com.au with code C739CBPBI in the subject line and the information in our email guide here in the body of your email with your details filled out. 

I look forward to receiving your email, and getting the issue resolved.

Kind Regards, Bree.

[mrads85]

Having the same problem had an overdue bill paid the the bill over a week ago but still got the call barring activated

[Sarah_C]

Hi mrads85,

I can definitely have a look at your account and find out what the hold up us.

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mrads85 wrote:

Having the same problem had an overdue bill paid the the bill over a week ago but still got the call barring activated

---

I will need some account information from you, which cannot be discussed in the Community to protect your privacy. I have sent you a private message containing my email address and details I'll need from you.

You can access your private messages by clicking on the small envelope in the top right hand corner of this page, or by clicking here.

Once I receive your email I'll be able to check that the payment has been received and unbar your account.

Regards,

Sarah.