Contract

[Bryan171]

Hi I had a call barrier put on my phone due to an overdue amount while I was overseas. I got back Friday and fixed all the account. But the call barrier is still here till now. I went to a Vodafone store and they told me that I have wait till the payment is received. Vodafone have already received the payment! I checked it through my Vodafone n it says that all the overdue amount has been paid. How come the barrier is still here??

[joelp93]

Same thing happened to me. What's worse is when you pay it online through the Vodafone website like I did, it tells you something like 'If your account was barred it will be deactivated again automatically when the payment clears'. Well, it's been about 20 hours since it cleared and nothing has changed, and I've done every type of phone reset imaginable, and turned it on and off at various intervals about 10 times.

Why is this so hard to solve? Surely it's a fairly simple issue.

[Bryan171]

I know right. Mine was fixed yesterday, 4 days after they have actually receiving the payment. I had to call them n talk to someone who kept on saying everything is perfect with your account I'm not sure what is wrong.

[James]

Hi Bryan171,

Bryan171 wrote:
Hi I had a call barrier put on my phone due to an overdue amount while I was overseas. I got back Friday and fixed all the account. But the call barrier is still here till now. I went to a Vodafone store and they told me that I have wait till the payment is received. Vodafone have already received the payment! I checked it through my Vodafone n it says that all the overdue amount has been paid. How come the barrier is still here??

I want to take a quick look into your account to ensure that everything will be unbarred and running smoothly again.

I will send you a PM with instructions on how to send your personal details through to us, and you can access your PM's by clicking here.

Kind Regards,

James, 

[James]

Hi joelp93,

I would also like to check your account to make sure you are unbarred as soon as possible!

as I have done in the post above, I will send you a PM with instructions on how to shoot your details through to us, and you can access your PM's by clicking this link.

I look forward to resolving this for you.

Regards,

James. 

[iceiceice]

I had a call barrier put on my phone due to an overdue amount while I was overseas. I got back this week and pay the amount via visa card. But the call barrier is still here till now. PLZ HELP ME!

[iceiceice]

I had a call barrier put on my phone due to an overdue amount while I was overseas. I got back this week and pay the amount via visa card. But the call barrier is still here till now. PLZ HELP ME!

[Maddie]

I had a call barrier put on my phone due to an overdue amount while I was overseas. I got back this week and pay the amount via visa card. But the call barrier is still here till now. PLZ HELP ME!

Hi there, 

I can certainly help you with this.  

If you calls are still barred, this indicates that we haven't yet received your payment.  Bpay payments take longer to process and you should allow 2-5 working days for this to be processed. Which day did you make your payment on? 

Please let me know if you have any further questions or concerns. 

Thanks,

Maddie

[Maddie]

I had a call barrier put on my phone due to an overdue amount while I was overseas. I got back this week and pay the amount via visa card. But the call barrier is still here till now. PLZ HELP ME!

[iceiceice]

I paid my amount last Fri btw.

[Caitlin]

iceiceice wrote:

I paid my amount last Fri btw.

Hi iceiceice,

As payments can take up to 2-5 business days to process, your payment should clear through our systems this week as they would not have processed over the weekend. 

It would be great to take a look into your account to ensure the payment has been received on our end and is processing. I've sent you a Private Message with my email contact details for you to forward your Vodafone account information to.

Please note that I am unable to provide support through PM and will wait for your email.

Thanks,

Cait

[iceiceice]

I still have call barrier problem, but i already paid my amount 7 days ago. Please help me to solve this staff!