Contract

[atriyanto]

Hi, Today I received a reply from 12900, and it includes Excl Amt: $39, when I checked unbilled usage details how come vodafone decided to put my march usage details (14 - 16 March) in April Bill ( start 8 April 2012) - this is like 3 weeks ago, where is should be included in March bill (8 March - 7 April), if it's only 2 or 3 days different for your system to update my internet usage, i'm okay with that...but this is like 3 weeks, something must be wrong.

Please check Thanks

16/03/2012 05:09:55 PKT Internet 15083Kb 08:00:02 All Day $3.35 $3.35
14/03/2012 21:51:08 PKT Internet 88444Kb 08:00:01 All Day $19.62 $19.62
14/03/2012 13:51:07 PKT Internet 7687Kb 08:00:00 All Day $1.71 $1.71
14/03/2012 06:58:57 PKT Internet 17853Kb 06:52:10 All Day $3.96 $3.96
Totals: 18:49:31 $213.83 $35.35

[atriyanto]

No reply for this one?

[Kirsty]

Hi atriyanto,

---

atriyanto wrote:

Hi, Today I received a reply from 12900, and it includes Excl Amt: $39, when I checked unbilled usage details how come vodafone decided to put my march usage details (14 - 16 March) in April Bill ( start 8 April 2012) - this is like 3 weeks ago, where is should be included in March bill (8 March - 7 April), if it's only 2 or 3 days different for your system to update my internet usage, i'm okay with that...but this is like 3 weeks, something must be wrong.

It's great that you're checking your usage via txt message, and that you've logged into MyVodafone to view the charges you weren't sure of - this is exactly the right thing to do! I can clear up any questions you have about the usage.

We did have an issue in March that may have impacted your service - we've explained it in a little detail here. Have you recieved a txt message from us about the usage display issue? As long as you didn't exceed your cap in March, we will credit the charges on your April bill.

If you check your bill after it's been produced on April 8, and you have any questions or concerns, just post back here - I will help!

Thanks,

Kirsty.

[atriyanto]

Thanks for your reply, 

So maybe I did exceed my cap in March, but this is because I didn't know about this announcement.

"For some customers, usage between the 11th and 16th of March was not rated within our normal 48 hour time frame. This issue was corrected on the 11th of April."

But I never received a text message regarding this announcement.

My Bill is issued on 9 April 2012: $68.12 Due on 2 May 2012

But when I logged on to myVodafone: it says $29.23 Due on 2 may 2012

Thanks

Triyanto

[Bree]

Hi Triyanto,

---

atriyanto wrote:

So maybe I did exceed my cap in March, but this is because I didn't know about this announcement.

"For some customers, usage between the 11th and 16th of March was not rated within our normal 48 hour time frame. This issue was corrected on the 11th of April." 

But I never received a text message regarding this announcement.

My Bill is issued on 9 April 2012: $68.12 Due on 2 May 2012

But when I logged on to myVodafone: it says $29.23 Due on 2 may 2012

I would love to take a look at your account for you and see what is exactly happening here.

Can you please email me at online.help@vodafone.com.au with code 980CBPBI in the subject with this information in the body of the email with your details filled out.

I look forward to hearing from you and getting this resolved as soon as possible for you.

Thank you,

Bree.