07-12-2011 08:44 AM
I made an order for a infinite plan with mobile phone (samsung galaxy s2), I received them yesterday and when I wanted to activate my new simcard by phone they asked for a number so because I already had a prepaid number I used that one and now my simcard is active but on my international plan and not on my infinite plan???
08-12-2011 11:35 AM
08-12-2011 06:02 PM
Yes my SIM card is active with my pre paid number and when I log on My Vodafone it shows that I am still on pre paid.
It sounds as if a SIM swap rather than an activation was performed. I can definitely look into correcting this for you I'll need you to send me an email with your Vodafone account details so I am able to further investigate this for you.
I've sent you a Private Message with my email contact details for you to forward your account information to. Please note that I am unable to provide support through PM and will wait for your email.