Contract

[madhyve]

Hi,

I made an order for a infinite plan with mobile phone (samsung galaxy s2), I received them yesterday and when I wanted to activate my new simcard by phone they asked for a number so because I already had a prepaid number I used that one and now my simcard is active but on my international plan and not on my infinite plan???

Thanks

[Caitlin]

Hi madhyve,

Just to confirm, your new SIM card is now activated with your pre paid number and your number is still using the pre paid cap? 

When logging into your My Vodafone account, do your pre paid details still show?

Thanks,

Cait

[madhyve]

Yes my SIM card is active with my pre paid number and when I log on My Vodafone it shows that I am still on pre paid.

[Caitlin]

Hi Madhyve,

madhyve wrote:

Yes my SIM card is active with my pre paid number and when I log on My Vodafone it shows that I am still on pre paid.

It sounds as if a SIM swap rather than an activation was performed. I can definitely look into correcting this for you  I'll need you to send me an email with your Vodafone account details so I am able to further investigate this for you.

I've sent you a Private Message with my email contact details for you to forward your account information to. Please note that I am unable to provide support through PM and will wait for your email.

Thanks,

Cait