Contract

[cool_ani]

Hello guys,

                    Please bear with me as i state my situation.

I was on Vodafone prepaid, before April 15th. I walked into the J2K srore at Monash University, Clayton to purchase a Desire HD which was on $49  24month.

The customer care told me that the only way to switch was to convert to 3 and reconvert back to VF a day or trwo later. I repeatedly asked why this was so and was was finally signed onto 3. 

I do not have coverage with 3 at my workplace and wanted to switch back to Vodafone ASAP. When i walked abck to the store, I was first told that I had to wait for the next billing cycle to switch to Vodafone. I finally persuaded them to switch to VF which took three days. 

I suffered in those five days as repeatded calls to the ciustomer care did not have any effect..

So my questions are:

Why was I asked to go through the trouble to switch to 3 first and then to Vodafone?

Why are bills being sent to me by 3? Why do bills arrive although they say its the last bill??

I am unable to call 3 customer care as I now require  to enter my mobile number to get through the menus of the automated /pre-recorded customer care system.

[Bart]

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cool_ani wrote:

So my questions are:

Why was I asked to go through the trouble to switch to 3 first and then to Vodafone?

Why are bills being sent to me by 3? Why do bills arrive although they say its the last bill??

I am unable to call 3 customer care as I now require  to enter my mobile number to get through the menus of the automated /pre-recorded customer care system.

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Hi cool_ani,

I am unsure why you would have been asked to sign up with 3 initially, only to port to Vodafone soon after. The only possible reason I can think of is that is was related to stock levels for the Desire HD at that particular store. This is not a normal process and I apologise it has caused so much inconvenience for you.

If you have now been successfully migrated to 3, there would be an invoice finalising your account with 3. Do the invoices state any owing amount? Also have you received an invoice from Vodafone as yet?

If you're now with Vodafone you're right in saying you wont be able to use care services that require your mobile number, as it won't be recognised as a connected service.

Please let me know about the invoices I mentioned above and we'll go from there I'm sure we can get this worked out for you.

Thanks, Bart.

[cool_ani]

Bart,

        Many thanks for replying,

                                                       I really dont know why they were hesitant to put me on Vodafone from the start. I completed the formalities and then they obtained my signatures ona 3 form, telling me 3 and Vodafone are the same. When I saw the phone, it was by 3 and not Vodafone.Now, I have the unwanted widgets from 3 which I do not use and which I cannot delete. I was on 3 network for 5-6 days during which the coverage was terrible. They were hesitant to switch me to Vodafone telling me that I should wait for the next billing cycle.Why was this?? I would have gone to another store to get the phone if it was not available there. I was forced into taking 3.

I am currently on Vodafone.  Honestly, I had to make many international calls during that period and I had to exit my building each time to catch the signal to make/receive calls. 

During the porting of my number, I was repeatedly asked not to make calls by the customer care. I had rather long waiting period for the switch to occur.

During that period I used around $7 and have payed 3 when they sent me the last bill. A month later, I receive a bill from them saying I have not used their data (1.5G) and a bill for $0. So why am getting these invoices from 3 although I have fully terminated their service. So, if you can please check the records and fully terminate me from 3, it would be great. 

Also, I have upgraded my DHD to 2.3.3 and am having the issue of contantly being asked to update time and date. HTC says, the phone is faulty. I have noticed other users face the same problem.

I do not wish to deal with that store again. I can furnish further details through private message or a direct contact.

Regards

[Dana]

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cool_ani wrote:

Bart,

        Many thanks for replying,

                                                       I really dont know why they were hesitant to put me on Vodafone from the start. I completed the formalities and then they obtained my signatures ona 3 form, telling me 3 and Vodafone are the same. When I saw the phone, it was by 3 and not Vodafone.Now, I have the unwanted widgets from 3 which I do not use and which I cannot delete. I was on 3 network for 5-6 days during which the coverage was terrible. They were hesitant to switch me to Vodafone telling me that I should wait for the next billing cycle.Why was this?? I would have gone to another store to get the phone if it was not available there. I was forced into taking 3.

I am currently on Vodafone.  Honestly, I had to make many international calls during that period and I had to exit my building each time to catch the signal to make/receive calls. 

During the porting of my number, I was repeatedly asked not to make calls by the customer care. I had rather long waiting period for the switch to occur.

During that period I used around $7 and have payed 3 when they sent me the last bill. A month later, I receive a bill from them saying I have not used their data (1.5G) and a bill for $0. So why am getting these invoices from 3 although I have fully terminated their service. So, if you can please check the records and fully terminate me from 3, it would be great. 

Also, I have upgraded my DHD to 2.3.3 and am having the issue of contantly being asked to update time and date. HTC says, the phone is faulty. I have noticed other users face the same problem.

I do not wish to deal with that store again. I can furnish further details through private message or a direct contact.

Regards

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Hi cool_ani,

I will happily look into the 3 account for you to make sure that it is terminated fully for you.  If you also like to provide further details on your in store experience as well and I can follow that up for you as well.

Could I get you to email online.help@vodafone.com.au with your mobile and pin number and the code 231CDABI in the subject header.  If you could also place a link back to this thread that would be great.

Thanks,

Dana

[cool_ani]

Can someone please reply..I have replied back on the email with that code...

[Kate]

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cool_ani wrote:

Can someone please reply..I have replied back on the email with that code...

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Hi cool_ani,

I believe you have already been in touch with Dana via email. If you have any further issues that you need help with please let me know.

Kate 

[cool_ani]

I AM STILL GETTING BIlLS FROM 3 ALTHOUGH I AM ON VODAFONE.....Your online help people have toldd me that I should not receive any bill from 3 and yet I have received a bill for $1..

Why should I pay for a service I am not even on?? Please refer to all the email conversations...

The bill says I have sent 4 national sms for $1 with the same number I am on vodafone...I have moved from the 3 contract in April..

AND I CANNOT CONTACT THE CUSTOMER CARE OF 3  AS I AM NOT ON THEIR SERVICE...

VF HAD SAID ThAT THIS ISSUE IS RESOLVED AND I WILL not get any BILLS FROM 3..

[cool_ani]

OK, I was told by customercare that it was due to Bpay surcharge. This is inspite of VF having cleared me of all of charges to 3.

Also 3 has wrongly billed me saying I have made 4 National sms which equates to $1. THIS IS A LIE. I was not on 3. Secondly, I have not made those sms.

I am planning to take consumer action against 3.

[Jemma]

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cool_ani wrote:

OK, I was told by customercare that it was due to Bpay surcharge. This is inspite of VF having cleared me of all of charges to 3.

Also 3 has wrongly billed me saying I have made 4 National sms which equates to $1. THIS IS A LIE. I was not on 3. Secondly, I have not made those sms.

I am planning to take consumer action against 3.

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Hi cool_ani,

Please email this information with your unique code so we can access your account and get this sorted out for you.

Thanks

Jemma