Contract

[Twister286]

Hi Guys

I have 2 services with Vodafone...I subscribed to a Mobile broadband package on 8-Feb, and then added a phone plan to the same account on 14th Feb.

As per the website, I should be receiving a 10% discount on the 2nd service i.e. the phone plan. However, so far I've had 2 bills issued for the same without the discount being applied. The third bill is about to be issued, and customer service has told me they have no record of it.

On friday 13-Apr-12 I took this up with the Vodafone store in Chadstone SC (VIC), and they filled out a form to action which would credit me back for the past bills without the discount and also to apply a recurring 10% credit on the account.

Can someone from the support team please check if that has been actioned?

I'm otherwise quite satisfied with the service I'm getting.

Cheers

[Bree]

Hey Twister286,

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Twister286 wrote:

I have 2 services with Vodafone...I subscribed to a Mobile broadband package on 8-Feb, and then added a phone plan to the same account on 14th Feb.

 As per the website, I should be receiving a 10% discount on the 2nd service i.e. the phone plan. However, so far I've had 2 bills issued for the same without the discount being applied. The third bill is about to be issued, and customer service has told me they have no record of it.

 On friday 13-Apr-12 I took this up with the Vodafone store in Chadstone SC (VIC), and they filled out a form to action which would credit me back for the past bills without the discount and also to apply a recurring 10% credit on the account.

Can someone from the support team please check if that has been actioned?

 I'm otherwise quite satisfied with the service I'm getting.

I can certainly take a look into your account for you and see if this 10% has been added to your account.

How  did you purchase the two devices? was it online or over the phone? 

Please email me at online.help@vodafone.com.au with code C851CBPGI in the subject line and this information here with your details filled in and placed in the body of the email.

I look forward to hearing from you and getting your issue resolved. 

Thank you, 

Bree. 

[Twister286]

Hi Bree

Thanks for the response; I will get back to you with the information shortly.

Both the services were purchased in-store, from CBD-based stores (Bourke/Elizabeth St and Elizabeth St)

Cheers

[Caitlin · Accepted solution]

Hi Twister286,

I can see that we have received your email and I can see that this has now been resolved for you by Charlotte. Let me know if there is anything I can assist you with.

Thanks,

Cait

[ibodyboard]

I too have recently added a second service to my account believing what the Vodafone Rep said that I would get a 10% discount on the plan. However the first bill arrived and no discount. I called the Customer Care [india] and they couldn't seem to help me. Why is this so difficult?

[Chris_B]

ibodyboard wrote:

Why is this so difficult?

It shouldn't be -I'm sorry. If we've promised you 10% off that's what we'll give you, I'd like to take a look at your account and help you get this added on. 

To do this I'll need a bit more info, I've sent you a private message here with our contact info and once we have your email we'll go from there!