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samsung galaxy S2 gets really hot!!!

Visitor
ronalzhe
Posts: 4
Registered: ‎26-10-2011

samsung galaxy S2 gets really hot!!!

by ronalzhe Visitor
Message 1 of 9 (13,434 Views)

I got this Samsung Galaxy S2 two months ago with vodafone 12-months plan. However,the handset gets so hot. All this happens if the phone is used over 20 minutes either to talk or download apps or browsing net or playing games. While charging, the phone cant even be touched. Another problem is that sometimes the handset gets hot when the phone is in my pocket and locked and no app actively in use. I bought this phone believing in the touted capabilities of it, but I just don't think it's worth the money I pay every month. Can i refund it or at least exchange it to a new one and get a discount. Thank you.

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Problem Solver
lawstudent18
Posts: 428
Registered: ‎16-10-2011

Re: samsung galaxy S2 gets really hot!!!

by Problem Solver
Message 2 of 9 (13,324 Views)

It might be worth taking to to a store.

 

If it still within its contract it will certainly be under warranty. A problem like that (heating up even when not in use) should be looked at. The battery heating up too much can even be a hazard depending on the chemistry inside the battery. I would take it to a store, explain your problem and they should be able to send it away for a warranty repair. If you ask they should even be able to offer you a phone on loan to use whilst yours is away. hopefully that will fix the problem, and since its still under warranty it shouldnt cost you anything.

 

Hope I helped,

KaM18

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Visitor
ronalzhe
Posts: 4
Registered: ‎26-10-2011

Re: samsung galaxy S2 gets really hot!!!

by ronalzhe Visitor
Message 3 of 9 (13,307 Views)

Thanks  for your reply. But I've checked this problem on internet, there are many people are having the same hot problem like me . I don't think the repiar centre can do angthing with it, it's the samsung problem, maybe because it is too thin or too high cpu. the important thing is that the heat is around camera area at the back not the battery. But I will take it to the store and find a solution anyway. Thank you.

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Problem Solver
lawstudent18
Posts: 428
Registered: ‎16-10-2011

Re: samsung galaxy S2 gets really hot!!!

by Problem Solver
Message 4 of 9 (13,305 Views)

even if its a problem that is recurring with the GS2, unless it happens to every phone, you should be able to get it sorted. 'rare faults' like that are still covered under the warranty.

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Community Lead
Roger
Posts: 1,323
Registered: ‎15-04-2011

Re: samsung galaxy S2 gets really hot!!!

by Community Lead Community Lead
Message 5 of 9 (13,229 Views)
i have the same phone and spend alot of time on it and have no such issues..definatly take it in to get fixed.
Samsung Android Device Fiddler
Network Detective
NFC Tagger
Vodafone Australia customer since 1997
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Visitor
ronalzhe
Posts: 4
Registered: ‎26-10-2011

Re: samsung galaxy S2 gets really hot!!!

by ronalzhe Visitor
Message 6 of 9 (13,208 Views)

did you take it to the repiar center?

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Community Lead
Roger
Posts: 1,323
Registered: ‎15-04-2011

Re: samsung galaxy S2 gets really hot!!!

by Community Lead Community Lead
Message 7 of 9 (13,105 Views)
take it to the store you purchased it from and go from tjere.
Samsung Android Device Fiddler
Network Detective
NFC Tagger
Vodafone Australia customer since 1997
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Visitor
ronalzhe
Posts: 4
Registered: ‎26-10-2011

Re: samsung galaxy S2 gets really hot!!!

by ronalzhe Visitor
Message 8 of 9 (13,073 Views)

thank you

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Help and Support
Nige
Posts: 425
Registered: ‎23-08-2011

Re: samsung galaxy S2 gets really hot!!!

by Help and Support Help and Support
Message 9 of 9 (12,880 Views)

Hi ronalzhe,

 

Thanks for posting your concerns on the Community. It is normal for a phone to increase in temperature as it is under load when in use, however it should not be getting hot while idle. As the others have suggested already (thanks everyone!) please drop your phone into your nearest Vodafone Store, or alternatively contact our Service Centre who will be able to assess the phone for you.

 

If you have any further questions about this, please ask.

 

Cheers,

Nige.

Help and Support

“Don't eat the yellow snow”

Community Guidelines  Vodafone Coverage Checker

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