26-10-2011 04:04 AM
I got this Samsung Galaxy S2 two months ago with vodafone 12-months plan. However,the handset gets so hot. All this happens if the phone is used over 20 minutes either to talk or download apps or browsing net or playing games. While charging, the phone cant even be touched. Another problem is that sometimes the handset gets hot when the phone is in my pocket and locked and no app actively in use. I bought this phone believing in the touted capabilities of it, but I just don't think it's worth the money I pay every month. Can i refund it or at least exchange it to a new one and get a discount. Thank you.
26-10-2011 12:32 PM
It might be worth taking to to a store.
If it still within its contract it will certainly be under warranty. A problem like that (heating up even when not in use) should be looked at. The battery heating up too much can even be a hazard depending on the chemistry inside the battery. I would take it to a store, explain your problem and they should be able to send it away for a warranty repair. If you ask they should even be able to offer you a phone on loan to use whilst yours is away. hopefully that will fix the problem, and since its still under warranty it shouldnt cost you anything.
Hope I helped,
26-10-2011 01:49 PM
Thanks for your reply. But I've checked this problem on internet, there are many people are having the same hot problem like me . I don't think the repiar centre can do angthing with it, it's the samsung problem, maybe because it is too thin or too high cpu. the important thing is that the heat is around camera area at the back not the battery. But I will take it to the store and find a solution anyway. Thank you.
26-10-2011 01:54 PM
even if its a problem that is recurring with the GS2, unless it happens to every phone, you should be able to get it sorted. 'rare faults' like that are still covered under the warranty.
26-10-2011 11:43 PM
31-10-2011 06:25 PM
Thanks for posting your concerns on the Community. It is normal for a phone to increase in temperature as it is under load when in use, however it should not be getting hot while idle. As the others have suggested already (thanks everyone!) please drop your phone into your nearest Vodafone Store, or alternatively contact our Service Centre who will be able to assess the phone for you.
If you have any further questions about this, please ask.