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connecting phone to wifi

Occasional Visitor
thompsonjasmine
Posts: 3
Registered: ‎20-02-2014

connecting phone to wifi

[ Edited ]
by thompsonjasmine Occasional Visitor
Message 1 of 8 (637 Views)

Hi,

 

My vodafone mobile (Xperia Z) won't connect to my vodafone wifi (pocket wifi). It does connect to all other wifi networks when I have tried - just not my own at home. How can I fix this?

 

thanks

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Community Lead
Balsam
Posts: 1,572
Registered: ‎08-03-2012

Re: connecting phone to wifi

by Community Lead Community Lead
Message 2 of 8 (633 Views)

Hi @thompsonjasmine ,

 

Does your Xperia Z detect the network, but simply won't then connect?

 

If so do you get an error message on the phone?

 

Cheers,

 

Balsam

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Occasional Visitor
thompsonjasmine
Posts: 3
Registered: ‎20-02-2014

Re: connecting phone to wifi

by thompsonjasmine Occasional Visitor
Message 3 of 8 (626 Views)

Hi,

 

It detects the network then I enter the key, it says connected then it says there is an authentication problem.

 

thanks,

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Community Lead
Balsam
Posts: 1,572
Registered: ‎08-03-2012

Re: connecting phone to wifi

by Community Lead Community Lead
Message 4 of 8 (623 Views)

Hi @thompsonjasmine ,

 

My first thought is a problem with the key.

 

Have you tried hitting the "Forget" button for the network, and then reentering the key?

 

The other option is the settings on the wifi modem itself... it may be set to only allow access to specific devices.

 

Are other devices able to connect to this modem?

 

What make/model of modem is it?

 

Cheers,

 

Balsam

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Occasional Visitor
thompsonjasmine
Posts: 3
Registered: ‎20-02-2014

Re: connecting phone to wifi

by thompsonjasmine Occasional Visitor
Message 5 of 8 (616 Views)

Thanks for your help.

 

Yeah I've tried hitting forget - numerous times and re-entering. My old iphone connected to the network, our galaxy tab connects, so does our tv and other people who visit can connect just not my phone.

 

It's only a little vodafone pocket wifi, I'm not sure how to check the settings to make sure my phone can access it.

 

thanks.

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Android Expert
Bippo
Posts: 684
Registered: ‎31-05-2011

Re: connecting phone to wifi

by Android Expert Android Expert
Message 6 of 8 (610 Views)

How many devices have you allowed to connect from the Pocket WiFi? Have you checked this setting from that devices end?

 

Also, maybe you can add in all the MAC addresses of the devices you want to connect?

___________________________________________________________
Bippo/Adam

I'm bringing sexy back. I have my receipt and i want a refund.
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Community Lead
Balsam
Posts: 1,572
Registered: ‎08-03-2012

Re: connecting phone to wifi

by Community Lead Community Lead
Message 7 of 8 (601 Views)

Hi @thompsonjasmine ,

 

Here is a link to a support article that may help:

 

http://support.vodafone.com.au/articles/FAQ/How-to-connect-devices-to-your-Pocket-WiFi

 

Have a look at that, remembering @Bippo 's comment about the number of devices connected. Many of the Vodafone devices will only allow a maximum of 5 devices.

 

If that article doesn't help, you will be able to work out which particular device you have and let us know. From there, we will be able to do some further troubleshooting.

 

Cheers,

 

Balsam

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Help and Support
Dana
Posts: 2,332
Registered: ‎01-03-2011

Re: connecting phone to wifi

by Help and Support Help and Support
Message 8 of 8 (542 Views)

Hi @thompsonjasmine ,

 


thompsonjasmine wrote:

My vodafone mobile (Xperia Z) won't connect to my vodafone wifi (pocket wifi). It does connect to all other wifi networks when I have tried - just not my own at home. How can I fix this?


Looks like Bippo and Balsam are on the case for you in getting that Xperia Z working with the Pocket WiFi.

It also might be worth checking that the software on the Pocket WiFi is the latest version, head over to our page here to download the latest software.   


Balsam wrote:

Here is a link to a support article that may help:

 

http://support.vodafone.com.au/articles/FAQ/How-to-connect-devices-to-your-Pocket-WiFi

 

If that article doesn't help, you will be able to work out which particular device you have and let us know.


Have a go at that article that Balsam posted and let us know how you go, we'll all be here to lend you a hand if you need it.

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