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Unlocking Galaxy Nexus

Regular Visitor
gaurav_a_shah
Posts: 3
Registered: ‎15-03-2012

Unlocking Galaxy Nexus

by gaurav_a_shah Regular Visitor
Message 1 of 5 (1,033 Views)

Hi,

 

I've been trying to unlock my Samsung Galaxy Nexus through Vodafone website but it doesn't give me a proper code. Instead it comes up with this

 

Handset Unlock Procedure for IMEI: 351745*****8914
Your unlock code is: i9250 Nexus Galaxy 
.0 Manufacturer/Model: Samsung_i9250 Nexus Galaxy 

 

As I am overseas and need to unlock the handset. Please help

 

Thanks,

Gaurav.

 


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Help and Support
Maddie
Posts: 2,535
Registered: ‎12-12-2011

Re: Unlocking Galaxy Nexus

by Help and Support Help and Support
Message 2 of 5 (948 Views)

I've been trying to unlock my Samsung Galaxy Nexus through Vodafone website but it doesn't give me a proper code. Instead it comes up with this

 

Handset Unlock Procedure for IMEI: 351745*****8914
Your unlock code is: i9250 Nexus Galaxy 
.0 Manufacturer/Model: Samsung_i9250 Nexus Galaxy 

 

Hi there, 

You can submit this issue by clicking on the grey "difficulties" button, which is located at the bottom of our handset unlock instructions page.


Here you can forward your details to our handset unlocking team who will be able to assist you within four business days.

I hope your having a wonderful time overseas, please let me know if you have any further questions. 

Thanks,

Maddie 

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Regular Visitor
gaurav_a_shah
Posts: 3
Registered: ‎15-03-2012

Re: Unlocking Galaxy Nexus

by gaurav_a_shah Regular Visitor
Message 3 of 5 (893 Views)

Hello Maddie,

 

I did what you suggested, but no one has contacted me so far. Meanwhile I tried to get the unlock code again through the website, this time it did give me a 8 digit unlock code, but when I try to put that code on the phone it says "Network unlock request unsuccessful". 

 

Kindly do the needful.

 

Regards,

Gaurav.

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Help and Support
Bruno
Posts: 6,422
Registered: ‎01-11-2011

Re: Unlocking Galaxy Nexus

by Help and Support Help and Support
Message 4 of 5 (879 Views)

Hi gaurav_a_shah,

 

Being overseas with a locked phone is not a great situation to be in, so I'd really like to get this fixed for you as quickly as possible.

 

gaurav_a_shah wrote:

 

I did what you suggested, but no one has contacted me so far. 

 

You should have received an email within 4 working days from our Handset Unlocking team. Have you checked the spam or junk folders of your email account?

 

gaurav_a_shah wrote:

 

Meanwhile I tried to get the unlock code again through the website, this time it did give me a 8 digit unlock code, but when I try to put that code on the phone it says "Network unlock request unsuccessful". 


I want to take a closer look at what is happening with the code that you've received form the unlocking tool, so I've sent you a private message with my contact information so that I can follow this up for you.

 

Cheers,

 

-Bruno.

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Regular Visitor
gaurav_a_shah
Posts: 3
Registered: ‎15-03-2012

Re: Unlocking Galaxy Nexus

by gaurav_a_shah Regular Visitor
Message 5 of 5 (863 Views)

Hi Bruno,

 

I've checked my junk or spam mail folder as well, but I have not recieved any response. 

 

I've sent you a private message will all the details as you requested.

 

Thanks,

Gaurav.

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