Android

[dor]

Hi,

I got a replaced iPhone 4s from Apple and I tried to unlock the phone following the Vodafone instructions that told me to get the device serial number (IMEI) but turned out it was not found. I wanted to fill in the contact details for getting the problem solved, but I am currently not in Australia so I don't know what mobile number and email I should fill in. How can I get the new IMEI registered by Vodafone?

Thanks.

[Kirsty]

Hi dor,

You're able to fill in the Unlocking difficulties section of our Handset Unlocking page while you're overseas - just use your normal Vodafone mobile number, and an email address the team can contact you on. The team will use this address to email you with confirmation your IMEI has been uploaded within four business days.

If you haven't received an email from them after 4 business days, check your spam and junk inboxes, to check the confirmation didn't deliver to either. If you've checked your spam and junk inboxes and you definitely have not received the email, please post back here, and I will escalate for you.

Thanks!

Kirsty.

[dor]

After 4 business days, I still haven't received confirmation email for my IMEI uploaded, I have already checked my span and junk inboxes. Can you please help me to update my IMEI?

[Peter]

Try re-entering your IMEI on the unlock page, in case the confirmation email went astray, then sync with iTunes, etc.  It's likely your IMEI has now been entered into the system.

[dor]

Thank you so much, the IMEI has been updated and I have already unlocked my Iphone. Thanks again.

[Anthony]

Hi Dor, Glad to hear that it is now sorted. Please let us know if you need anything else. Thanks, Anthony

[Burak89]

HI, 

I have got an iPhone 3GS from Australia locked with Vodafone Australia. At the moment im in Germany and want to use my Phone. i went on the unlock page and typed in my IMEI number but it gave me an error saying imei not found. So i called Vodafone and told them about the issue and they said they are going to fill out the form and we need to wait 4 days so i did so and i recieved an email saying : 

Thank you for your query in regard to iPhone IMEI: ...........

We have referred your difficulty directly to Apple who will unlock your handset from their Database.

We will revert to you once this is resolved and Apple has provided the instructions to

Complete the restore/backup process to unlock your iPhone.

after i recieved this email i called vodafone and told em about it i been told to wait another 4 days so i waited.

after 8 days my problem has still not been solved. so i called them again and they cant help me so 

Please HELP if someone knows whats goin on...

[Sarah_C]

---

Burak89 wrote:

HI, 

I have got an iPhone 3GS from Australia locked with Vodafone Australia. At the moment im in Germany and want to use my Phone. i went on the unlock page and typed in my IMEI number but it gave me an error saying imei not found. So i called Vodafone and told them about the issue and they said they are going to fill out the form and we need to wait 4 days so i did so and i recieved an email saying : 

Thank you for your query in regard to iPhone IMEI: ...........

We have referred your difficulty directly to Apple who will unlock your handset from their Database.

We will revert to you once this is resolved and Apple has provided the instructions to

Complete the restore/backup process to unlock your iPhone.

after i recieved this email i called vodafone and told em about it i been told to wait another 4 days so i waited.

after 8 days my problem has still not been solved. so i called them again and they cant help me so 

Please HELP if someone knows whats goin on...

---

Hi Burak89,

I can definitely follow this up and find out what's going on for you. To do this, I will need to grab some details off you via email. I will send you a PM with my contact details.

Regards,

Sarah.

[solehin]

hi Kristy,

I got the same problem as well.I got a replacement for my iPhone4.The IMEI no. for the phone can't be found.I already filled the unlocking difficulty form and 4 working days already past.I didn't get any email from Vodafone.Can you help me with this?I really need to unlock my phone right now.I can provide you the IMEI no.

Thanks

[rookieH]

hi, 

I've got a Samsung Galaxy S which I've purchased in December 2010, and my contract ends in a couple of days. I havent yet unlocked the phone but for my phone it is free. I've entered the IMEI code into the website and received an unlock code, but when i put it in (after inserting an Optus/TPG sim into the device) it says network unlock request unsucessful. I've tried this four or five times now and I am certain that I have put in the correct code but it is still not unlocking. I've also visited a store but they've told me there is nothing else to do but to send my phone away for 7-14 days. Is there any other way around this, as I need a phone for the next two weeks.

Regards,