Android

[Tim_H]

Hi Domtjones,

You're in luck, the help and support team are able to order your missing case for you right away.

I'll have someone get you an email code asap and organise the case for you Thanks for being patient.

Angelica: Great to see you got your case and that you're loving it

Tim

[Jen]

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domtjones wrote:

Hi Vodafone support, I too got a Tab back in May and have not yet received my promised case.  I signed up for a 24 month contract at the Queen St store in Brisbane.  The staff member who served me in the store was very friendly and helpful, took down all my details and assured me that she would place the order for the case as I left the store, and that the case would be about 3 weeks.

I rang customer support a few weeks back to enquire about the case and got a staff member who didn't seem to know what I was talking about, and had to put me on hold for stretches totalling over 15 minutes only to return and tell me that he was unable to assist, and that I should visit the store where the order was placed to get them to look into the issue.

I have attempted to visit the store on my lunchtimes twice, but they are always very busy at that time of day and I haven't been able to wait to speak to a staff member.  Please tell me that you can assist with this matter!

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Hi Domtjones,

Thanks again for your patience, it’s really appreciated!

Sounds like we need to get onto a case for you as soon as possible   To organise this for you I will need access your account to put this through, because of this I’ve sent you a PM with our contact information. 

Please click on this link to access your Private Messages. Also note that we cannot provide support via PM.

If you can let me know once you have emailed me Domtjones I’ll get onto this for you as quickly as possible.

Thanks again for your time, I look forward to hearing  from you again 

Regards,

Jen. 

[domtjones]

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Jen wrote:

Hi Domtjones,

If you can let me know once you have emailed me Domtjones I’ll get onto this for you as quickly as possible.

Hi Jen

Just letting you know that I have emailed the requested details to the address you provided.  Thanks for your assistance.

[harri]

I phoned by retailer today (after trying unsuccessfully on a few occasions) and they've advised that they have a case in stock at the store, but cannot post it to me. Being that I live 110kms from the place of purchase, they've placed a hold on it for 7 days for "the next time i'm in the city"...

Seems pretty poor in my opinion, but at least I get the case... having said that, I'll use more in petrol driving down and back than what the case is worth!!!

Any chance Voda can throw me some goodwill?

FYI Store is Bourke Street (D400)

[Jen]

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harri wrote:

I phoned by retailer today (after trying unsuccessfully on a few occasions) and they've advised that they have a case in stock at the store, but cannot post it to me. Being that I live 110kms from the place of purchase, they've placed a hold on it for 7 days for "the next time i'm in the city"...

Seems pretty poor in my opinion, but at least I get the case... having said that, I'll use more in petrol driving down and back than what the case is worth!!!

Any chance Voda can throw me some goodwill?

FYI Store is Bourke Street (D400)

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Hi harri,

Thanks for letting me know that you have not received your case as yet; I would like to get onto this as soon as possible for you as we want you to have you nice new case asap! 

To proceed with this I will need to gain access to your account to escalate this for you, I’ve sent you a PM with our contact information. Please click on this link to access your Private Messages. Also note that we cannot provide support via PM.

Please let me know once you have emailed through and I will escalate this for you so we can get this underway for you.

Regards,

Jen.

[juahirjaafar]

Hi,

I purchased my galaxy tab 10.1v in May and I'm still waiting for it!

I've been waiting for over 2 months. I went and asked the store that I bought 3 times already and they kept promising me that it will come for another few days. until today I haven't got it. Can anyone please help me out here?

thanks,

Joe.

[Gemma]

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juahirjaafar wrote:

Hi,

I purchased my galaxy tab 10.1v in May and I'm still waiting for it!

I've been waiting for over 2 months. I went and asked the store that I bought 3 times already and they kept promising me that it will come for another few days. until today I haven't got it. Can anyone please help me out here?

thanks,

Joe.

Hi juahirjaffar, 

I'm sorry to hear you have yet to receive your case. I'm happy to order this for you. As I will need to access your account to do this, I've send you a PM with my contact details. You can click on this link to access your Private Messages.

Thanks,
Gemma  

[RobJTAylor]

Hey, your not the only one,, I been through all this before, and have emails from Vodafone apologising for the delay, and telling me it was in the mail and to expect it within 10 working days, that was on the 28 July, and guess what, still no case.......

Come on Vodafone get your ***** together.......