29-01-2013 11:19 PM
30-01-2013 05:45 PM
I have owned many smart phones over the years and now using a galaxy s3 I love the phone but have noticed the handset does not seem to pick up the strongest network frequency
If your phone's not working as it should I'd love to run through some troubleshooting with you to work out why. The first thing I'd like you to do is a factory reset. This will iron out any little glitches that have developed in your phone. It will also erase all content on your phone, so make sure you back up first!
There's great step by step instructions to reset your Samsung GALAXY SIII on our website here, to help.
I'd also like you to update your software via KIES. Updating via KIES reinstalls the full software on your phone, rather than updating it like an over the air update does. You're able to download KIES here.
If you're phone is still not working as it should after you restore and update the software, the next step is to take the handset into a store for assessment. We'll need your proof of purchase for us to assess the phone, and if you're anything like me you lost that long ago! You're able to request a new copy by following the instructions here.
Let me know if you have any questions about requesting your proof of purchase!
02-02-2013 06:30 PM
Obviously you were holding your 4S right if you were getting full signal! ;-)
Have you run an signal analyzer app to find out if there's a reson that the phone isn't connecting to the strongest signal?
03-02-2013 10:48 AM