18-12-2013 04:50 PM last edited 19-12-2013 10:42 AM by Bruno
I just got my phone on August. Yesterday when i charge the phone like usual. But after half an hour i try to check notification. I cant turn on the phone. I have tried to pull the battery and put it back, charge and wont turn on.
Is the battery dead or the hardware problem?
What should i do?
18-12-2013 06:07 PM
19-12-2013 10:42 AM
Hi @stevenmun ,
What should i do?
The guys are spot on, the right move for you is to take your phone into your nearest store so that we can check it out and let you know if it needs to be repaired or replaced.
You'll need to take a copy of your proof of purchase with you when you head in too. If you don't already have one handy, you can get one from My Vodafone. There's a guide on how to do that right here.
Let us know how you go in the store and we're always here if you have any questions about the repair process or your warranty.
19-12-2013 11:15 AM
Could be the battery if it is randomly turning off... Also if you noticed sudden drops in charge, like phone going from 80% to 40% very quickly.
Get the battery and look at the seriel number. Samsung have had a batch of batteries that they have recalled due to bloating... Serial numbers affected are BD1D401XX through to BD1D529XX.
You can also check this by placing the battery on a flat table and try and spin it, it is spins freely then it is bloated and you need to get replaced. Partner had the same issue and the Vodafone Store swapped it on the spot and it was in the serial range above :-)
20-12-2013 02:12 PM
Had you installed any new launchers recently before this went bang on you?
I have seen a few launchers that didn't play well with my S4 so I've reverted back to Action Launcher Pro
23-12-2013 10:19 AM
It might be the hardware dead or the battery.
If it's the battery then that can easily be checked in store if you don't have a spare to test the phone with.
Of course if it's not the battery then we the staff can arrange for the phone to be repaired\replaced by sending it off to the Service Centre for you.
The best step to take would be to pop into a Vodafone store when you have a chance, we'll be here to help as well.
23-12-2013 02:06 PM
I suffered the sleep of death on my Galaxy S3 at one stage and (full credit to Rundle Mall in SA) the phone was replaced on the spot because the team member was aware of the fault and was understanding of my personal situation at the time.
Worth taking the time and heading into your local Vodafone store to discuss it!