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Samsung Galaxy S3 Jelly bean update issue

Regular Visitor
JackalCai
Posts: 4
Registered: ‎26-11-2012
Accepted Solution

Samsung Galaxy S3 Jelly bean update issue

[ Edited ]
by JackalCai Regular Visitor
Message 1 of 58 (13,789 Views)

Hi, I just updated my phone to the new Jelly bean, having a problem where the names are not showing up for call logs and SMS, same for incoming calls.

 

How do I fix this? Or who do I report this to?

 

Regarsd

 

Jack

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Occasional Visitor
kendaddy
Posts: 4
Registered: ‎26-11-2012

Re: Samsung Galaxy S3 Jelly bean update issue

by kendaddy Occasional Visitor
Message 2 of 58 (13,776 Views)

Having the same problem. If anyone can let me know how to fix this that would be tops.

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Community Manager
Bart
Posts: 1,820
Registered: ‎25-02-2011

Re: Samsung Galaxy S3 Jelly bean update issue

by Community Manager Community Manager
Message 3 of 58 (13,768 Views)

Hi guys,

 

Good news! There's a simple fix that Kieran has just posted on the Blog here.


Please let us know if you're still having any trouble with your contacts and we'll dive a little further :smileyhappy:

 

-Bart

Community Manager
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Occasional Visitor
needhelp123
Posts: 2
Registered: ‎26-11-2012

Re: Samsung Galaxy S3 Jelly bean update issue

by needhelp123 Occasional Visitor
Message 4 of 58 (13,695 Views)

access to the software update service is provided to users in the order in which they request it. try later why can't/won't it let me update 

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Community Lead
thefineline
Posts: 1,151
Registered: ‎16-10-2011

Re: Samsung Galaxy S3 Jelly bean update issue

[ Edited ]
by Community Lead Community Lead
Message 5 of 58 (13,676 Views)

needhelp123 wrote:

access to the software update service is provided to users in the order in which they request it. try later why can't/won't it let me update 


Roll-out details

 

The update will be released to phones according to the following schedule:

  • Day 1-3: 10,000 phones are selected at random to be eligible for update
  • Day 4-13: An additional 10% of phones are selected at random per day
  • Day 14: The update is now available to all users

You won't be able to update till Thursday at the earliest

 

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Occasional Visitor
needhelp123
Posts: 2
Registered: ‎26-11-2012

Re: Samsung Galaxy S3 Jelly bean update issue

by needhelp123 Occasional Visitor
Message 6 of 58 (13,629 Views)

Hi, I just updated my phone to the new Jelly bean  and its really buggy touch wiz keeps stopping and i can't sort out apps in a fold because of the touch wiz not responding i mean i like the update very much but its just to buggy to use when will there be fixs for this or an udated version which will be less buggy thankyou :smileyhappy:

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Community Lead
Roger
Posts: 1,325
Registered: ‎15-04-2011

Re: Samsung Galaxy S3 Jelly bean update issue

by Community Lead Community Lead
Message 7 of 58 (13,408 Views)

needhelp123 wrote:

Hi, I just updated my phone to the new Jelly bean  and its really buggy touch wiz keeps stopping and i can't sort out apps in a fold because of the touch wiz not responding i mean i like the update very much but its just to buggy to use when will there be fixs for this or an udated version which will be less buggy thankyou :smileyhappy:


Ok so youve updated, you also have some problems, 

Firstly did you do an OTA or Kies update?

Did you retain all youre apps before the update?

 

some things to try: 

 

Remove youre sd card by unmounting it in settings>storage>unmount SD card. Remove youre sd card completely and then restart youre handset... have a play around with youre screens once the phone has restarted. Any difference?

If there is id suggest revieving the contents of youre SD card. 

Some apps are not compatible with Jellybean and if still retained with the new installation there could be a confilict causing youre phone to go crazy. Cant be completely sure this is the cause of youre problem but its just a thought. 

 

All else failing after some mucking around:

Id suggest backing up youre phone next Via samsung kies, then maybe look at wiping youre phone starting again. 

This of course is a last resort but it may be youre only saviour if things are really buggy. Dont forget if you do this its important for you to log back in again using youre existing gmail account, not a new one. 

Hope this helps. 

Samsung Android Device Fiddler
Network Detective
NFC Tagger
Vodafone Australia customer since 1997
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Occasional Poster
mentat6059
Posts: 17
Registered: ‎03-07-2012

Re: Samsung Galaxy S3 Jelly bean update issue

by Occasional Poster
Message 8 of 58 (13,184 Views)

followed these instructions now the only contacts I can see are those in my gmail account. I have contacts on the phone, the sim and gmail. Select the contacts to display and only the gmail ones appear (duplicated). Follow the google instructions to merge duplicated contacts, sync and back to the original problem with names not appearing in the phone log and when a call comes in. Not terribly happy about this, I thought this would have been one of the main things you would have tested. This and poor network connection at home is making me reconsider my shift to this company

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Community Lead
Roger
Posts: 1,325
Registered: ‎15-04-2011

Re: Samsung Galaxy S3 Jelly bean update issue

by Community Lead Community Lead
Message 9 of 58 (13,182 Views)
Did you back up you're contact's via kies? I've had no such problems doing it that way. Seeing only you're gmail contact's suggests that you're phone contacts have not been reinstalled.
Samsung Android Device Fiddler
Network Detective
NFC Tagger
Vodafone Australia customer since 1997
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Occasional Poster
mentat6059
Posts: 17
Registered: ‎03-07-2012

Re: Samsung Galaxy S3 Jelly bean update issue

by Occasional Poster
Message 10 of 58 (13,162 Views)

I have backed them up with kies but my contacts have always been on the phone, never on gmail. Currently have contacts physically on the phone, the sim and gmail. Contacts2Sim shows me the contacts on the phone and the sim, I can edit them making one unique and they dont appear in my gmail contacts or when I select "contacts to display" as either the phone or the sim. Actually the only display option that works is my gmail account. I think its very broken.

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