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Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

Occasional Poster
mikeb
Posts: 38
Registered: ‎16-12-2011

Re: Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

by Occasional Poster
Message 351 of 703 (1,717 Views)

jlbowerman wrote:

No longer using the 10.1v - goodluck with the update.


 

Can't say I blame you. All the best John!

 

Tim, any chance of the information update from the Tech's review you mentioned last Friday that we would get "early next week"?

Community Lead
thefineline
Posts: 1,226
Registered: ‎16-10-2011

Re: Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

by Community Lead Community Lead
Message 352 of 703 (1,681 Views)
It's failed again hasn't it?
Community Manager
Tim_H
Posts: 2,684
Registered: ‎21-02-2011

Re: Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

by Community Manager Community Manager
Message 353 of 703 (1,652 Views)

There's no news to share as yet.

Don't read anything into it other than it isn't confirmed yet.  The delay doesn't mean news either way, it's just taking longer than expected.

 

I'll share any update as soon as I lay hands on news :smileyhappy:


Tim

Community Lead
thefineline
Posts: 1,226
Registered: ‎16-10-2011

Re: Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

by Community Lead Community Lead
Message 354 of 703 (1,643 Views)

Tim_H wrote:

The delay doesn't mean news either way, it's just taking longer than expected.


Delay's don't just happen, there is always a reason.

Regular Poster
js_swan
Posts: 45
Registered: ‎02-05-2011

Re: Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

by Regular Poster
Message 355 of 703 (1,620 Views)

thefineline wrote:
It's failed again hasn't it?

There is such a fine line between pessimism and pragmatism  :smileywink:

Community Lead
thefineline
Posts: 1,226
Registered: ‎16-10-2011

Re: Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

[ Edited ]
by Community Lead Community Lead
Message 356 of 703 (1,606 Views)

js_swan wrote:
There is such a fine line between pessimism and pragmatism  :smileywink


haha there sure is. I'm not too sure what I'm being....

 

The fact John appears to have been released from contract is cause for concern. If  the update was coming surely the retention team would offer a free month or two with an offer of reassessment after release. Marketing 101 is it's cheaper to retain a customer than it is to recruit a customer.

Community Manager
Tim_H
Posts: 2,684
Registered: ‎21-02-2011

Re: Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

[ Edited ]
by Community Manager Community Manager
Message 357 of 703 (1,564 Views)

Hi guys,

 

The 3.2 update for the Galaxy Tab 10.1v has been approved.


We'll confirm the details of the release and get a timeframe to you as soon as we can confirm it between us and Samsung. But for now, I wanted to get the news to you guys as quickly as possible.

 

Testing is completed, the update is approved and I'm going back to dinner.

 

As soon as I hear the dates for a release I'll confirm it here.
And we'll confirm it on the blog for you tomorrow.


Thanks


Tim

Regular Poster
scott_mckenzie
Posts: 64
Registered: ‎21-11-2011

Re: Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

by Regular Poster
Message 358 of 703 (1,541 Views)
Great News Tim - it's good to see this milestone met, and this is definitely a huge milestone!

I really appreciate your efforts with keeping us informed - it would be great to see this get published ASAP. I know everyone in this forum would love you to be in the room when discussing the release timeframe with Samsung as if there's anyone that would communicate the urgency to get this update out, it's you!

Cheers - Scott
Community Lead
thefineline
Posts: 1,226
Registered: ‎16-10-2011

Re: Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

by Community Lead Community Lead
Message 359 of 703 (1,494 Views)

Tim_H wrote:

 

Testing is completed, the update is approved and I'm going back to dinner. 


Your philosophies and commitment to customer service is something you should be proud of. As someone who is responsible for part of a large organisation's social media I would never bother to take time out from any meal, let alone a dinner of importance, to deliver messages.

 

Thanks Tim.

Occasional Poster
manki
Posts: 15
Registered: ‎15-05-2011

Re: Samsung Galaxy S II and Galaxy Tab 10.1v owners - We have news for you

by Occasional Poster
Message 360 of 703 (1,455 Views)

Brilliant.  Thank you Tim (and the rest of Vodafone)!  Looking forward to running the new build on my Tab.

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