There is such a fine line between pessimism and pragmatism :smileywink
haha there sure is. I'm not too sure what I'm being....
The fact John appears to have been released from contract is cause for concern. If the update was coming surely the retention team would offer a free month or two with an offer of reassessment after release. Marketing 101 is it's cheaper to retain a customer than it is to recruit a customer.
Great News Tim - it's good to see this milestone met, and this is definitely a huge milestone!
I really appreciate your efforts with keeping us informed - it would be great to see this get published ASAP. I know everyone in this forum would love you to be in the room when discussing the release timeframe with Samsung as if there's anyone that would communicate the urgency to get this update out, it's you!
Testing is completed, the update is approved and I'm going back to dinner.
Your philosophies and commitment to customer service is something you should be proud of. As someone who is responsible for part of a large organisation's social media I would never bother to take time out from any meal, let alone a dinner of importance, to deliver messages.