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I have been on hold for one hour and 16 minutes, and still waiting. Anyone there Vodafone?

Occasional Visitor
SarahAfentopoulos
Posts: 2
Registered: ‎28-12-2011

I have been on hold for one hour and 16 minutes, and still waiting. Anyone there Vodafone?

by SarahAfentopoulos Occasional Visitor
Message 1 of 7 (881 Views)
I know it is 28/12 but this is silly. Is anyone there?
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Help and Support
Bruno
Posts: 5,779
Registered: ‎01-11-2011

Re: I have been on hold for one hour and 16 minutes, and still waiting. Anyone there Vodafone?

by Help and Support Help and Support
Message 2 of 7 (762 Views)

SarahAfentopoulos wrote:
I know it is 28/12 but this is silly. Is anyone there?

 

Hi SarahAfentopoulos,

 

Which department were you trying to get through to?  

 

I'd be happy to answer any questions you might have.

 

Cheers,

 

-Bruno.

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Member
bevis
Posts: 6
Registered: ‎30-12-2011

Re: I have been on hold for one hour and 16 minutes, and still waiting. Anyone there Vodafone?

by bevis Member
Message 3 of 7 (756 Views)

That happened to me the other day, Sarah. I gave up at the 1 hr 10 min mark and called back. Had my issue resolved on the spot that time. Maybe the phone system keeps some callers in a perpetual loop and never answers them?

 

Meanwhile, I've had a serious concern with my new iPhone which isn't working properly and posted something here about it 5 hours ago (not wanting to repeat my phone-in experience from yesterday), only to have it sit here with no responses all this time. So I don't know WHICH is the better method of getting answers.

 

At least you received a reply on here (above). Mine still says 0 replies, and the issue is driving me insane. Not a great start to my first two days as a Vodafone customer.

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Member
bevis
Posts: 6
Registered: ‎30-12-2011

Re: I have been on hold for one hour and 16 minutes, and still waiting. Anyone there Vodafone?

by bevis Member
Message 4 of 7 (753 Views)

edit:

 

I posted my issue on this forum 6 hours ago, not 5. Maybe I should have called up and sat on hold for over an hour, after all! If only my phone would let me make any calls!

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Moderator
Allan
Posts: 653
Registered: ‎10-03-2011

Re: I have been on hold for one hour and 16 minutes, and still waiting. Anyone there Vodafone?

by Moderator Moderator
Message 5 of 7 (745 Views)

Hi Bevis

 

The Help and Support Team have duties apart from responding to queries on the forum, so it may be more than 24 hours before you get a response to your original post.

 

Please note also, that posts are responded to in the order the are posted - the original post in this thread was posted around 5:30pm on Wednesday

 

Please be patient, the team WILL respond.

 

Regards

Allan
Moderator


Community Guidelines

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Member
bevis
Posts: 6
Registered: ‎30-12-2011

Re: I have been on hold for one hour and 16 minutes, and still waiting. Anyone there Vodafone?

by bevis Member
Message 6 of 7 (740 Views)

Okay then, I'll call Vodafone tomorrow and hope for the best, in terms of being left on hold, rather than wait the few days for a response here. Not having a phone I can use has ground my work to a halt, so every hour counts. Thanks for letting me know; much appreciated.

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Help and Support
Anthony
Posts: 195
Registered: ‎29-11-2011

Re: I have been on hold for one hour and 16 minutes, and still waiting. Anyone there Vodafone?

by Help and Support Help and Support
Message 7 of 7 (705 Views)

Hi Bevis,

 

Sorry that it has taken so long to get back to you.

I can see that Charlotte has replied to your original post here

Did you end up booking your phone for repair?

 

If there is anything else that I can help you with then please let me know.

 

Thanks,

Anthony

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