30-12-2011 04:58 PM
30-12-2011 06:45 PM
That happened to me the other day, Sarah. I gave up at the 1 hr 10 min mark and called back. Had my issue resolved on the spot that time. Maybe the phone system keeps some callers in a perpetual loop and never answers them?
Meanwhile, I've had a serious concern with my new iPhone which isn't working properly and posted something here about it 5 hours ago (not wanting to repeat my phone-in experience from yesterday), only to have it sit here with no responses all this time. So I don't know WHICH is the better method of getting answers.
At least you received a reply on here (above). Mine still says 0 replies, and the issue is driving me insane. Not a great start to my first two days as a Vodafone customer.
30-12-2011 06:56 PM
I posted my issue on this forum 6 hours ago, not 5. Maybe I should have called up and sat on hold for over an hour, after all! If only my phone would let me make any calls!
30-12-2011 07:55 PM
The Help and Support Team have duties apart from responding to queries on the forum, so it may be more than 24 hours before you get a response to your original post.
Please note also, that posts are responded to in the order the are posted - the original post in this thread was posted around 5:30pm on Wednesday
Please be patient, the team WILL respond.
30-12-2011 09:43 PM
Okay then, I'll call Vodafone tomorrow and hope for the best, in terms of being left on hold, rather than wait the few days for a response here. Not having a phone I can use has ground my work to a halt, so every hour counts. Thanks for letting me know; much appreciated.
04-01-2012 11:37 AM
Sorry that it has taken so long to get back to you.
I can see that Charlotte has replied to your original post here
Did you end up booking your phone for repair?
If there is anything else that I can help you with then please let me know.