20-06-2012 05:53 PM
I got my HTC One X just 2 days ago. The wi-fi drops down from full signal to zero when I keep my hand on the upper back of the phone. Is it repairable ? Should I send it back to vodafone technical support?
20-06-2012 07:03 PM
This is a known issue with this device, please read the article below. HTC must have hired the same guy that designed the iphone 4.
Long story short, HTC have nearly fixed the problem so the phones that are purchased in a month or two won't have the issue. Hopefully HTC honors the warranty with this issue.
21-06-2012 03:00 PM
We've seen the GSM Arena article and have contacted HTC for clarification. Once we hear back, we'll be sure to let you know.
Your One X is covered by a 24 month warranty, so for any defects your first port of call will be to a Vodafone store to have the device assessed for repair.
If you've got any specific questions about the repair process, you can check out our online service centre or ask me here.
05-07-2012 10:26 AM
Did you guys have update from HTC on this issue?
No update yet.
I'd suggest booking in your device for repair under warranty so we can take care of it for you. It will be the best way to get your device assessed if you're still experiencing the issue.
Are you finding it's still occurring regularly?
07-07-2012 11:05 PM
12-07-2012 09:12 PM
12-07-2012 11:27 PM
13-07-2012 10:25 AM