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Galaxy W not sending messages

Member
Stumu
Posts: 3
Registered: ‎21-03-2012

Galaxy W not sending messages

by Stumu Member
Message 1 of 37 (1,821 Views)

I have a Galaxy and am unable to send any text messages to anyone. The only way to get it to send messages is to restart the device. Upon restarting it will send the pending messages. However then sending a new messages will fail. Downloaded Handcent but same issue remains. System is running on Android 2.3.6.

 

Any ideas anyone as it is very annoying and I am close to returning the phone.

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Genius
Kingybear
Posts: 301
Registered: ‎14-05-2011

Re: Galaxy W not sending messages

by Genius
Message 2 of 37 (1,736 Views)
Are people able to message you? Can you make calls? Does data work? Or is it just text messages?
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Member
Stumu
Posts: 3
Registered: ‎21-03-2012

Re: Galaxy W not sending messages

by Stumu Member
Message 3 of 37 (1,728 Views)

Hi,

 

No problems there. Can receive messages, receive emails, receive calls, make calls, browse. Anything but sending messages. And this is not an intermediate problem. It happens for every single SMS I try to send. You can imagine my frustration.

 

Cheers.

 

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Help and Support
James
Posts: 2,444
Registered: ‎09-08-2011

Re: Galaxy W not sending messages

by Help and Support Help and Support
Message 4 of 37 (1,659 Views)

Hi Stumu,

 

I can definitely relate to the way you feel, as this would be a very frustrating issue to cope with! I would like to provide you with the support you need to get your outgoing messages back online and working correctly.

 

Did the issue begin directly after you changed a setting or downloaded a new version of android on to your handset? A major change to your handset may have defaulted some of the settings, and/or caused a firmware problem that is stopping you from sending TXT messages. Also, can you confirm that you are able to send PXT messages from your handset?

 

I look forward to hearing from you again.

 

Regards,

 

James. 

 

 

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Occasional Poster
dan2012
Posts: 19
Registered: ‎13-02-2012

Re: Galaxy W not sending messages

by Occasional Poster
Message 5 of 37 (1,632 Views)

I have the exact same problem!! So frustrating. The only time I can send messages is straight after a reboot (first 20 minutes) and if you disable the data network, then SMS will send again. Vodafone are replacing my phone currently with the same model. I'm not hopeful but will let you know how it goes. 

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Occasional Poster
dan2012
Posts: 19
Registered: ‎13-02-2012

Re: Galaxy W not sending messages

by Occasional Poster
Message 6 of 37 (1,631 Views)

I also had this problem with the Samsung Galaxy Fit. Here is my thread.

 

http://community.vodafone.com.au/t5/Android-Phones-and-Tablets/Android-2-3-4-SMS-does-not-send-when-...

 

There is clearly a problem Vodafone.... I would get your network people looking into this ASAP! Something is not working properly, maybe with the Huawei gear. Apparently based on the base station logs, it doesn't even see when the message sending fails - so the message is not being routed correctly or there is a conflict with these handsets. My Galaxy W is running 2.3.6 (came installed when I got it).  My Fit was running an earlier version 2.3.4. still the same problem.

 

I used a friend's Galaxy S2 with ice cream sandwich on it, and not one sms failed.. 

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Help and Support
James
Posts: 2,444
Registered: ‎09-08-2011

Re: Galaxy W not sending messages

by Help and Support Help and Support
Message 7 of 37 (1,602 Views)

Hi dan2012,

 

dan2012 wrote:

I have the exact same problem!! So frustrating. The only time I can send messages is straight after a reboot (first 20 minutes) and if you disable the data network, then SMS will send again. Vodafone are replacing my phone currently with the same model. I'm not hopeful but will let you know how it goes. 


If you encounter a problem with your handset, the best thing to do is raise it with us, so we can troubleshoot it for you. It's great to see you have been provided with a resolution, and I look forward to seeing how you go with the new handset.

 

I would also like to thank you for passing on the feedback regarding the failed messages you have been experiencing with the Galaxy W and the Galaxy fit. I have passed this information on to the relevant departments for review, and we will investigate the problem further. 

 

I look forward to hearing from you again regarding your new handset.

 

Regards,

 

James. 

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Occasional Poster
dan2012
Posts: 19
Registered: ‎13-02-2012

Re: Galaxy W not sending messages

by Occasional Poster
Message 8 of 37 (1,577 Views)

Hi James

 

I will let you know how I go with the new handset when it arrives. I would definitely like a better "solution" than turning off data mode every time I want to respond to a message. As you can imagine this is a real nuisence. 

 

Troubleshooting thus far with support has been a very painful and useless exercise. I would be happy to speak to someone that can do some real troubleshooting (higher level of support). As the failed messages apparently don't show on the cell logs, all support says it that "its not the network". This would indicate the  message is therefore not being routed correctly or gets lost on the way to the tower - which is why it says "sending" for 30 seconds and then comes back with a fail message. 

 

After restoring default APN settings, or putting in new APN settings this will get it working for a few minutes, and then it will start failing again. 

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Help and Support
Caitlin
Posts: 3,486
Registered: ‎09-08-2011

Re: Galaxy W not sending messages

by Help and Support Help and Support
Message 9 of 37 (1,558 Views)

Hi dan2012,

 

dan2012 wrote:

 

I will let you know how I go with the new handset when it arrives. I would definitely like a better "solution" than turning off data mode every time I want to respond to a message. As you can imagine this is a real nuisence. 

 

 

This does sound like quite a unique issue and I can certainly understand how you feel about this. If you do find this happens with your new phone, please let me know straight away as I will provide you with my email contact details and look into your account as well as have out specialist Technical Team investigate for you.

 

Cheers,

Cait

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Occasional Poster
dan2012
Posts: 19
Registered: ‎13-02-2012

Re: Galaxy W not sending messages

by Occasional Poster
Message 10 of 37 (1,540 Views)

Hi Cait,

 

New phone (Galaxy W, android 2.3.6) and same problem. Can't believe it.

 

I even created a brand new google account, didn't install any apps and still issues sending SMS.

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