Android

[Ahmato]

Dear Bruno,

I have already spoken to Vodafone Customer Care and they have raised an investigation in regards to the network issues in my area. They also promised a new network due to completion in mid June and was issues 3 months for free.

However, here we are in almost mid July and I am still facing severe network issues with internet speeds at almost 50kbs during peak hours and at most 150kbs during the night (indoors). And outdoor is not much of a difference.

These experienced network issues are having an enormous impact on the durability of my handset.

Regarding the Talk back issues, I can assure you that they are not ICS related as I previously had a Galaxy Nexus, lightflow and NotifierPro worked flawlessly. They don't on my S3.

In regards to the folder issue, I have made a video and uploaded it to YouTube, you can have a look at it to see what I mean.

I would love to assist you with my Contract details but I don't see how that will help. I have one more month free on my contract. I'm willing to wait that month to see if the network issues are resolved. If not, then I will consider terminating my contract.

Best Regards.

[lawstudent18]

I think that the Talk back problem may not work on the S3 because its ICS 4.0.4 rather than the 4.0.3 that was running on your Galaxy Nexus.
This could be a solution, But I dont have any advice on the other issues sorry ...

LS18

[Ahmato]

I had 4.0.4 on my Galaxy Nexus as well. 4.0.3 did not exist on the Galaxy Nexus.

[Balsam]

The unique nature of your problems is interesting.

The lightflow one is documented elsewhere, so hopefully the developer is working on it.

The battery and folder issues seem to be unique to your handset and/or location.

I have two thoughts...

1. Faulty handset. Let the support people work through the troubleshooting handbook and see if they can help.

2. You have installed something else on the phone that is causing a conflict. Factory reset, then install one at a time to see when the problems start.

Might sound basic, but most problems usually are. You might have tried this already, if so it's time for a new handset and try again.

Cheers,

Balsam

[Ahmato]

Good Day

I can assure you that the problem is not from the app (lightflow) itself, rather from the actual software. If you try a different app which I also use, the same problem occurs. 

Regarding the folder issue, it was like that when I first received the handset. I thought a software update would clear things up, unfortunately it didn’t. Regardless of what I thought, I performed a factory reset that also did not help. Like you, I like to keep my app drawer clean, categorizing it and setting folders for each category. Due to this issue, the only way I can folder my apps is by constantly exiting and entering edit mode after moving one app at a time.

I really hope the technical support team can resolve this. It is getting beyond frustrating.

Best Regards.

[Charlotte]

Hi Ahmato,

I'd love to see this sorted for you as soon as possible.

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Ahmato wrote:
I have already spoken to Vodafone Customer Care and they have raised an investigation in regards to the network issues in my area. They also promised a new network due to completion in mid June and was issues 3 months for free.

However, here we are in almost mid July and I am still facing severe network issues with internet speeds at almost 50kbs during peak hours and at most 150kbs during the night (indoors). And outdoor is not much of a difference.

It sounds like you've spoken with our Network Team about the service in your area and I'd like to take a look at the investigation on your account and see if I can provide you with some more information on the Network in your area. 

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Ahmato wrote:
Regarding the Talk back issues, I can assure you that they are not ICS related as I previously had a Galaxy Nexus, lightflow and NotifierPro worked flawlessly. They don't on my S3.

In regards to the folder issue, I have made a video and uploaded it to YouTube, you can have a look at it to see what I mean.

I've spoken to our technical team about the issues you've been having and they have suggested a couple of options for you the first, to wait until the software update is available for you to download as they believe this may eliminate the issues you've been having. The other thing they suggested was taking your phone into your nearest store to be assessed if you would prefer not to wait until the update is available.

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Ahmato wrote:
I would love to assist you with my Contract details but I don't see how that will help. I have one more month free on my contract. I'm willing to wait that month to see if the network issues are resolved. If not, then I will consider terminating my contract.

If you'd like me to provide you with some extra information about the service in your area it would be great if you could please send through your account details, this way I can discuss the specific details of your account and look up your precise location. If you're happy to wait another month please get back to us after this time so we can help you if you're still having issues. 

As always, if you have any questions please let me know.

Thank you,

Charlotte

[Ahmato]

Dear Charlotte,

The update (I9300TDULF2) was made available yesterday for my device and after the update the issues still persist. This means the issues are now out of my hand as I too thought the update will eliminate them.

I am more than happy to provide you with my account details in regards to my network coverage issues. I would also like to state, that in regards of the network issues, I am also speaking on behalf of Brother and my Brother in law who are with Vodafone and are living with me.

Do you recommend that I take the handset back to a Vodafone store? Would I be able to replace the handset to another handset since it's within its 30 day warranty?

Best Regards.

[Charlotte · Accepted solution]

Hi Ahmato,

Thanks so much for getting back to me I really want to see this sorted for you and you enjoying the SIII as you should be it's a fantastic phone.

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Ahmato wrote:
The update (I9300TDULF2) was made available yesterday for my device and after the update the issues still persist. This means the issues are now out of my hand as I too thought the update will eliminate them.

Completing the update can often fix little bugs in the phone, did you complete a back up and factory reset of the phone after you did the update? It's often recommended after an update.  If the issues are still persisting then the phone will need to be looked at. 

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Ahmato wrote:
I am more than happy to provide you with my account details in regards to my network coverage issues. I would also like to state, that in regards of the network issues, I am also speaking on behalf of Brother and my Brother in law who are with Vodafone and are living with me.

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It would be best for us to wait until the issue with your phone itself has been resolved before we raise a Network Investigation. I'd be happy to speak with your Brother and Brother in law in the meantime if they are having issues with their service when at home as well? 

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Ahmato wrote:
Do you recommend that I take the handset back to a Vodafone store? Would I be able to replace the handset to another handset since it's within its 30 day warranty?

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I would definitely recommend taking the handset into your nearest Vodafone store to be assessed. Don't forget to back up your data on your phone before you take it in and also you'll need to take in your proof of purchase. You can request the proof of purchase from MyVodafone. Please see instructions here on where to request from MyVodafone. I can also arrange this for you just send me an email with the details provided by Bruno and I'll arrange it for you.

If you could take you phone in as soon as possible it will be assessed and it will depend on the handset issue what happens. Please let me know the outcome and once that's sorted I'd like to begin the investigation into your service issues. 

Thank you,

Charlotte