10-07-2012 03:46 PM
Solved! Go to Solution
10-07-2012 04:03 PM
OK, lets look at your three problems...
I am not sure what you mean by "Adding applications to accessability"? The talk back feature can be turned on and off by going to: home>settings>accessability>TalkBack.
I have not had the problem with adding multiple apps to a folder. I have one folder with about 40 apps in it and it has not happened to me, so can't offer any advice there.
To check on the battery drain, go to : home>settings>battery to see what has been using the most charge. Alternatively download a free app called "Carat" which is a battery use monitor and will help identify where your battery is being used. It does take a few days to analyse your usage patterns and identify the apps "hogging" the battery, so be patient.
The recent update is only available via Kies, meaning you will need to connect the phone to your computer to get it. It is nao available Over The Air as yet.
I hope there is something there to help you out, but please explain the first one a bit more if I'm on the wrong track.
10-07-2012 04:08 PM
10-07-2012 04:10 PM
10-07-2012 05:08 PM
Well.... I'm not being very helpful so far....
I downloaded Lightflow, and it does the same for me. Looks like it is a problem across the board
Cell standby using the bulk of the battery would normally indicate the phone continually searching for towers. You seem to know what you're talking about, so I will assume you thought of this, and also that you have had previous phones in the same location and have not had the problem. There are others around these parts more knowlegeable than I on radio type issues, so I hope one of them can help you out.
As I can't replicate the folder problem either, it looks like I've scored a big fat zero in assisting you
As for the update, i have not tried it yet. If i have time tonight, I'll give it a go.
10-07-2012 05:18 PM
10-07-2012 06:09 PM
11-07-2012 03:34 PM
I've been facing some severe software issues that are increasingly diminishing my user experience and ruining the good feel of this handset.
I can certainly appreciate your frustration, having issues with a new handset can really take the shine off what a great phone the GALAXY SIII is.
It's great to see that our Android experts have been quick to help with their advice and suggestions. We are lucky to have such a broad range of knowledge here in the community!
These software issues are:
· Adding any application to accessibility automatically turns on talkback feature, making the device talk to you when it should, with no way to disable this.
· In edit mode in the app drawer, adding multiple apps to one folder crashes the UI and sometimes restarts the whole device.
· Extreme battery drain in idle mode, even though sync is off.
We've been doing some investigating to see what we can do to resolve these issues for you.
We have been trying to replicate the folder issue that you're having and have been unable to at this stage. Given that you've already tried a restart and a factory reset, the next step is really to take it into a store so that it can be re-flashed.
You battery drainage issue (being caused by Cell standby) is likely to be a result of the coverage in your area and your handset constantly searching for the strongest signal available. Though there are some steps that you can take to extend your battery life (like turning off fast boot), what I would really like to do is get our network team to take a look at the coverage situation in your area to see if this is a contributing factor.
I've sent you a private message so that I can get some more information from you. Once I've received your email, I can get the ball rolling for you so that we can get this resolved as quickly as possible.
In the meantime, if you have any other questions or if there is anything else that I can help you with, please let me know.